[ref. z6884700] ICT Systems Support Senior Analyst

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job overview

A highly skilled professional to work in a busy customer focused and technically challenging environment within ICT Services.

across all systems.

Provide expert guidance and expertise in digital technology solutions, including their implementation and continuous management.

Main duties of the job

• The post holder will work as part of the Systems Support Team within ICT Services and will undertake the technical tasks required in

• The post holder will be involved in project and technical support.
• The post holder will supervise a team of ICT Systems Support Analysts.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

• ICT Services staff at all levels
• Health Board staff at all levels including: members of the Digital, Data & Technology Directorate, Facilities Management Contact Centre

• Digital Health and Care Wales (DHCW) and colleagues within the Health Board and counterparts throughout Wales
• Suppliers
• External support organisations
• Other organisations e.g. Welsh Assembly Government (WAG), Social Services etc.
• As a senior member of staff, the post holder will play a large part in maintaining the professional image of ICT Services. Interaction with

• Excellent communication of information on workload, adhesion to Service Level Agreement (SLA) terms, identification of requirements for

• Introduction of new systems, tools and services will require strong project management skills, including the use of management software,

• Excellent organisational, administrative and time management skills will be required throughout.
• You will seek out areas where process can be streamlined and new improved ways of working can be utilised. You will assist or lead, as

• May be required at times to work outside of standard working hours. Will also be expected to join, on an ongoing basis, an out of hour’s

• The post holder will be based in Ty Gwent, Cwmbran, but able to travel to any of the Health Board premises.
• Staff may be required to work cross speciality as part of a virtual team within the Business Systems services area as required.

Person specification

Qualifications and Knowledge

• Educated to Degree level or equivalent demonstrable level of work experience and knowledge.
• Plus post-graduate diploma level specialist IT training and experience to include: ➢ Information technology ➢ ITIL Intermediate Lifecycle qualification
• Evidence of Continual Professional Development

• One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer).
• Formal project management qualifications (e.g. PRINCE 2)

Experience

• Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
• Experience of project management of technical systems projects or technical sections of major systems projects
• In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware
• Knowledge of scripting software e.g. PowerShell and/or automation
• Evidence of leading the design, development and deployment of computer system upgrades and implementations
• Stakeholder management skills essential to delivering the right solution
• Experience of using a major call management / helpdesk application
• Providing expert advice and knowledge of digital technology solutions, their implementation and ongoing management
• Working in an ITIL structured ICT department
• Identification of risks and risk management
• Creating and maintaining technical documentation

• Experience of ICT service provision in a health care setting
• Wide ranging experience of ICT and service management principles
• Experience of SQL Server
• Advanced Windows server operating system knowledge including SQL server and clustering.
• Experience of reporting tools such as SCOM

Sk

• Excellent communication and interpersonal skills, verbal and written and reporting skills
• Strong Leadership skills
• Able to deal effectively with staff, customers, and suppliers at all levels
• Good organisational skills
• Understanding of business continuity testing and legislative requirements such as NISD and General Data Protection Regulation (GDPR).
• Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution

• Understanding of ITIL service management functions and processes
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

• Able to work as part of an On-Call Rota for out of hours’ escalation.
• Able to be independently mobile to meet the requirements of the post
• Flexible approach to needs of the service
• Will be required to work unsociable hours as necessary, in order to minimise systems unavailability

If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.