Customer Service Operations Assistant

We’re currently looking for a Customer Service Operations Assistant to join our busy team.

Key Responsibilities/ Accountabilities:

• Ensure effective communication is maintained within the business ensuring teamwork is always strong and collaborative.
• To answer the telephones and emails in a timely and appropriately manner
• To develop and maintain positive customer relationships, ensuring goodwill is always maintained.
• To plan, organise and continuously improve your working standards.
• To ensure accurate data input for all information that you process.
• To ensure all relevant documentation is completed neatly and accurately to the required company standard. Generating quotes and dealing with all queries efficiently.
• Meet set time frames and maintain high standards regarding set duties, dependant on which shift you are on.
• Deal with customer queries and complaints effectively ensuring good will is always maintained.
• Deal effectively with driver’s queries and assist with driver delivery problems.
• To ensure any daily reporting is completed on time and to a high standard.
• To carry out other tasks that may be required for the company from time to time.
• Adhere to health and safety policy, and other requirements relating to care of equipment.
• To ensure flexibility and adherence to the required to cover rotational shift patterns as and when requested to do so.

• Positive, can do attitude is crucial!
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritise tasks effectively
• Proficient in data entry and computer skills
• Previous customer service experience is a must

You will be required to work 45 hours per week (including 1 hour per day lunch) on a rotational shift pattern covering from 6am to 8pm. You will also be required to work rostered Saturdays.

• Discounted Travel – with our partners we can offer a variety of discounts on trains and buses as well as car share initiatives.
• Employee Assistance Programme – supporting our employees through life or work struggles.
• Health & Wellbeing Support – opportunities to take part in body MOT’s with a trained wellbeing advisor.
• Discounts from a variety of businesses.

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)
• Computer skills: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person