Temporary Customer Service Advisor

About Our Client

Our client is a well-established business within the not-for-profit space and they are looking for a Temporary Customer Service Advisor on a 12 month FTC basis in their Bolton office.

This role will be a fully office based position.

Job Description

As a Temporary Customer Service Advisor you will be:

• Resolve customer queries to excellent standards via multi-channels.
• Handle complaints including handling first stage escalations, income enquiries and complex repairs enquiries.
• Achieve individual / team performance indicators.
• Actively contribute to the development of the service including supporting service improvement action plans, bench-marking and process reviews.
• Support customer service projects such as coordinating surveys and outbound consultation.
• Provide general administrative functions and other duties as required.

The Successful Applicant

To be successful in this role:

• Can commit to a 12 month FTC
• 1 year experience within a customer service/contact centre role
• A strong commitment to providing excellent customer service.
• Good communication skills, both written and oral.
• Proficiency in using customer relationship management (CRM) systems.
• Ability to work well in a team and independently.

What's on Offer

In return, our client can offer:

• 12 month fixed term contract with the possibility of going perm
• Career development opportunities
• Free on-site-parking
• Competitive salary
• Many more benefits