Customer Service Advisor (Part-time)

Job Advert

currently looking for Customer Hub Advisors to join our team on a part-time basis. You’ll work 18.5 hours per week on the

following fixed shift pattern:

• Monday: 08:30am – 2:30pm
• Tuesday: 09:30am – 2:30pm
• Wednesday: 09:30am – 2:30pm
• Thursday: 09:30am – 12:30pm

(Shift patterns are reviewed every six months in line with business needs.)

Key Responsibilities:

• Handle customer enquiries in line with our Customer Standards Policy
• Identify and address rent arrears, applying company policy and encouraging prompt payments
• Support customers with issues related to anti-social behaviour, tenancy management, and repairs
• Take ownership of customer queries, liaising with other teams and making necessary referrals

• A passion for exceptional customer service
• Strong problem-solving skills and attention to detail
• The ability to handle complex queries efficiently in a fast-paced environment

• Shortlisted candidates will be invited to an Assessment Centre at our St Helens Office on 28th February to demonstrate their

suitability for the role.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check
• 2x completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.