PPMD Senior IT Field Engineer | Arden and GEM Commissioning Support Unit

This post will be mostly field based in Northamptonshire and some office work, the role will suit someone who is looking to make their next career step and own a piece of work from start to finish working closely alongside the project manager”.

You will also be expected to assist / support other projects when capacity allows.

This role is based at Haylock House, Kettering and in the field across Northamptonshire .

The individual must provide professional and friendly service while taking ownership of the WAP upgrade programme, working Closely with the project support office to arrange site visits to carry out surveys and upgrades and liaising with Estates teams and 3rd Party Cabling contractor keeping the project team updated on a weekly basis and as required.

This post holder needs a methodical and attention to detail approach to ensure successful delivery.

Adapting to onsite changes across Northamptonshire, while taking a flexible approach to meet client expectations.

Band 6 Senior IT Field Engineer to work within the Projects/Programmes Management and Delivery (PPMD) team as a technical subject matter expert in their own field and will be required to demonstrate an innovative approach to service delivery in a rapidly changing environment.

There may also be a requirement to manage and guide Band 5 IT Field Engineers as required.

We believe that every team member should have the opportunity to contribute and share their ideas.

• A competitive salary with annual pay reviews
• A generous annual leave entitlement starting at 27 days
• Membership of the NHS Pension Scheme
• Flexible working and family friendly policies, including enhanced parental leave and pay
• A wide range of in-house and external learning and development opportunities
• Access to salary sacrifice and discount schemes
• Access to employee assistance and occupational health services.

• Work under general direction within a clear framework of accountability, exercising substantial personal responsibility and autonomy.
• Required to maintain constructive relationships with a broad range of internal and external stakeholders.
• To assist the Project/Programme Manager to develop, implement and maintain a high standard of Technical Delivery across the affected client base.
• Working with customer IT Leads, nominated project leads, 3rd parties and other stakeholders to discuss technical service issues.

• Participate in the regular IT customer and internal stakeholder meetings regarding projects.

Analytical and Judgemental

• Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration.
• Implements specialist or complex IM&T deliverables.
• Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
• To apply specialist knowledge to complex technical situations and problems, where without such intervention there is some uncertainty as to the outcome.
• Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested.
• Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information.

• Contribute to budget setting for specific projects, ensuring the project is delivered within the budget set and approved by the customer.
• Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
• Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis.
• Continually strive for delivering project/function outcomes, value for money and greater efficiency

• Supervises and gives instruction to less experienced colleagues in all aspects of current and correct operational practice.
• Delegates responsibility for carrying out specific tasks to individuals as appropriate.
• Provide specialist training, advice and support on own role/responsibilities where necessary.
• Support training and induction of new staff.
• Supervises team as required.
• Participate in the recruitment process of support staff.

• Ensures specialist or complex IT information is processed in accordance with policies & procedures.
• Monitor actions to investigate and resolve incidents and problems in systems and services, assisting with the implementation of agreed remedies and preventative

• Operate within and provide enhancements to current management information, reporting to enhance decision making processes.
• Updating, maintaining, organise, gather, and analyse information to predict/meet future organisational and team needs by identifying best professional practice.

• Maintain an awareness of developing technologies and their application and take some responsibility for personal development.
• Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.
• Test and review new concepts, models, methods, practices, products and equipment.
• Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes.

• Plan, schedule and monitor work to meet time and quality targets and in accordance with relevant legislation, procedures, and strategies. Keeping the customer and internal stakeholders up to date with regular meetings and written communication.
• Effectively manage assigned workload to design, analyse and implement effective solutions in a highly complex environment within specified parameters to meet customer requirements, ensuring all solutions are researched and assessed before decision on correct course of action and implementation is reached.
• Ensures that documentation of new systems, services and software is available and in an appropriate form.
• Ensure that incidents and requests are handled according to agreed procedures, that documentation of the supported components is available and in an appropriate form for those providing support.
• Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team.
• Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

This advert closes on Sunday 9 Feb 2025