Customer Service Officer (Libraries)

About the Role and our Ideal Candidate

An exciting opportunity has arisen within Sutton Council’s Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage service and Libraries.

Working closely under the direction of the Heritage Team, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of our heritage buildings.

You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement.

You will be required to handle customer information records in accordance with data protection and information governance procedures.

You will need to be confident in using IT for your own work and in helping volunteers use IT equipment and software, such as computers, scanners, printers, apps, social media, etc.

You will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the three heritage houses across the borough, and shifts will include evenings and weekends.

The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same.

You will need to be able to work within a single staffing model if required.

You must be able to deliver a Rhymetime/Storytime Session

About Us

Sutton Council’s Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough’s approach to developing place, economic growth and community cohesion.