Housing Officer
Contract Type: Permanent
Salary: £33,487 (£36,850 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday - Friday, Hybrid
Location: Gateshead Sat, Staithes Bus P, Gateshead
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you
The difference you will make as a Housing Officer
The principal frontline worker will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an ‘Account Manager’, advocating for the customer to ensure that other teams are providing services to the expected level.Delivered through flexible, self-led and resourceful processes that enables the front-line worker to put customer first.
About you
We are looking for someone who:
- Has a proven track record of delivering a high-quality customer service function, preferably in the housing sector.
- Has effective stakeholder management, both internally and external to the organisation.
- Is customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
- Has excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Has a proven track record of successfully solving difficult problems.
- Has a proven track record of demonstrating initiative to proven activities.
- Has the ability to remain calm in a pressurised environment.
- Is proficient use of a range of IT packages including Microsoft Office.
- Is an excellent team player who can work flexibly to meet business requirements.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.