Healthcare Support Worker - Outpatients Services
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
Our values
The Princess Alexandra Hospital NHS Trust (PAHT) promise to our patients, as identified by our three values which will contribute to improving our patients’ experiences, is:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts.
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both.
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care.
Job overview
Our Trust provides outpatients clinics across a number of sites. There are a vast number of specialties that are covered, from paediatrics to elderly care, general surgery, breast, oncology & minor ops .
This is an exciting time for the outpatients department as we forge forward with improving the service for the patients and the organisation
Our health care support workers are an integral part of the team that delivers services to more than 300,000 patients per year. As an organisation, we have a very active research & development Team, who support patients attending the clinics for regular follow up, especially within the Rheumatology, Dermatology, Gastroenterology and Oncology Services.We have also recently opened a purpose built fracture clinic at PAH.
We welcome applications from motivated and enthusiastic individuals who will be encouraged to develop within this role by working towards gaining the Care Certificate, a nationally recognised qualification . You will also gain hands on experience, supported by our Practice Development Team and our experienced Outpatient Team.
We would encourage Informal visits to the department where we would be delighted to show you around.
Main duties of the job- To work as a member of the team in the delivery of direct patient care under the direction of the Outpatients Manager.
- The level of duties undertaken will be agreed and monitored by the clinic manager.
- To assist with basic care and other patient related clinic activities under the supervision or as directed by a Registered Nurse.
- To carry out tasks as instructed by a qualified nurse.
- Assisting with the smooth running of the clinics and the continued service given to patients.
- To be flexible within working hours to accommodate the running of the clinics.
Working for our organisation
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Detailed job description and main responsibilities
Please see the attached job description and person specification for Healthcare Support Worker, available to download at any time.
The post is advertised as a band 3 role subject to the following:
- successfully completing the care certification within the six month probationary period of employment, during which you will be paid Band 2
- providing a copy of your completed care certificate which has been reviewed during the recruitment process and determined as meeting the accepted standard
Upon successful completion (or accepted evidence) of the Care Certification and completion of the probationary period of employment, you will be promoted to NHS AFC Band 3.
Failure to complete the Care Certification within this timeframe may result in termination of employment.
Person specification
Person Spec
Essential criteria- Meets Person Spec
- Demonstrates transferable skills
- Demonstrates enthusiasm and caring attitude
- previous experience within an healthcare related environment
Transferable skills and experience
Desirable criteria- Evidence of good communication
- Demonstrates initiative and can work in a team
What we can offer you:
- Full induction and onboarding process in our organisation
- Free car parking for our staff
- Structured pay scheme, including additional living supplement to your basic salary
- Minimum 27 days’ annual leave plus bank holidays (pro rata for part time staff)
- Access to our Alex Lounge, our staff only rest area with free tea and coffee
- Access to NHS Pension scheme
- Flexible working options available, in line with our flexible working policy
- Onsite creche facilities
- Annual appraisals with career pathways
- In-house training courses
- Discounted hospital restaurant
- Staff health and wellbeing health services and complimentary health provision
- Our Trust is committed to promoting equality of opportunity for all its employees. We welcome applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender reassignment, marital status, pregnancy, religion or belief or sexual orientation. Reasonable adjustments to the interview process can also be made for any candidates with a disability
- All new colleagues joining PAHT will be subject to a probationary period of six months
- The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment
- Our Trust is committed to safeguarding and promoting the welfare of children and young people, and vulnerable adults. Offers of employment are subject to pre-employment NHS screening checks
- Providing false or misleading information or unsatisfactory pre-employment checks may result in the offer of a post being withdrawn