Supervisor - WHSmith
Supervisor£20,175 per annum (pro rated) - 30 hours per weekAddress: Swansea Services, M4 Junction 47, Penllergaer, Swansea SA4 9GTAs a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering WHSmith’s handy range travel essentials and exceptional service as we transform the UK’s rest stop experience.What we offer our Supervisors: Annual bonus up to £3,445pa*
Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and moreEnhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor: Leading your teams to achieve and deliver excellent brand standards and customer service
Maximising profit by driving sales and controlling costsProcessing stock counts and orders
Partnering with the Store Manager in setting targets for the team to achieve
Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
Taking ownership of customer feedback, responding appropriately in a timely manner
What you’ll bring to us: Previous experience of leading or supervising a team highly desirable
Passion for delivering a memorable customer experienceGreat communication skills and be comfortable making decisions
Ability to work on own initiative ad make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step.We want to hear from you!Where our customer’s journey pauses, yours just begins.Apply today!*Please note internally this role is called Team LeaderINDTL