Distribution Fulfilment Coordinator - FTC
Job Purpose
This role is a Fixed-Term Contract of 12 months. You must be in the office five days a week for training. Following successful training, you will be required 3 days per week in the office and two days working from home.
A Distribution Fulfilment Coordinator collaborates with the Fulfilment Manager to manage daily operations related to physical distribution and provides account management support for self-generated and API-integrated distribution clients. This role entails overseeing the complete lifecycle of theatrical content delivery within our system, ensuring clients are informed throughout the delivery process, and making informed decisions on content delivery methodologies while accurately managing timelines, delivery deadlines, and screening schedules.Establishing and maintaining robust relationships with distributors and clients is critical.
Furthermore, the coordinator will engage with external third parties, including courier logistics specialists and manufacturers. They will also offer support for the operational aspects of the business, being available to assist with replication, booking, and shipping processes as needed.
Who we are...
Motion Pictures Solutions (MPS) is a leading international film services company that provides end-to-end solutions at all stages in the field of theatrical film delivery. From 24/7 post-production and mastering through to secure electronic distribution, KDM delivery, live event management, creative services and specialist technical consultancy, MPS offers distributors, exhibitors and industry partners a culture of innovation, high expertise and fast turnaround times.
We have spent the past 18 years building MPS into a company that major Film Studios and Distributors trust. We’re an industry leader, and our aim is to make the global cinema industry run better. Our software already forms the basis of that ambition.We want to drive the cinema industry forward using the power of new, secure web-based technologies.
Main Duties & Responsibilities- Overseeing the daily operations and account management duties for a selection of film distributors and partners of MPS that utilize our API and self-generated systems.
- Ensuring accurate logging of all incoming and outgoing goods, with data readily available for review as required.
- Maintain critical relationships with distribution partners, clients, courier logistics companies, and managers to guarantee that all deliveries occur within specified time frames.
- Ensuring timely booking of couriers for same-day and daily collections while providing feedback to internal teams.
- Overseeing the daily operations of physical distribution, ensuring that all orders are processed accurately and meet the highest quality standards. Optimizing the order creation process to enhance efficiency, including the implementation of quality and process checks to reduce error margins.
- Managing relationships with suppliers.
- Ensuring that all SOPs, deadlines, and procedures are strictly followed.
- Proactively escalate issues as necessary, including potential asset losses or problems with collections and/or deliveries.
- Coordinating with the Distribution team to relay tracking information and confirm collection/receipt details.
- Possesses comprehensive knowledge of the operation of all physical distribution equipment, ensuring equipment is fully operational and having an awareness of repair procedures or escalation points for any issues.
- Possessing comprehensive knowledge of the operation of all electronic book portals and systems at MPS for distribution.
- Accurately maintain the billing process on a bi-weekly or monthly basis to ensure all clients are billed in a timely manner.
Requirements
Desired Qualifications- Educated to degree level or equivalent
Experience / Competencies:
- Experience in account management or coordination role
- Experience within the digital cinema industry
- A firm understanding of digital cinema industry requirements for delivery and security
- Experience working in a fast-paced support role with an ever-changing landscape
- Experience in working within a team
Experience and understanding of the theatrical slate
Skills and knowledge- Understanding of how to use the full Microsoft suite (Excel, PowerPoint, word, etc)
- Written and verbal English to a high level
Understanding of DCI standards
Behaviours:
- Brand Ambassador - With, Human, Properly
- Ability to work with multiple departments and third parties
- A clear understanding of workflows and escalation processes
- Excellent scheduling, project management and organisational skills
- Committed to offering a high level of service, with an eye for detail
- Strong listening skills
- Strong written and verbal communication
- An outstanding team player, with strong interpersonal skills
- Ability to be flexible and solve problems
- A drive to be ambitious, to make your own mark and be a key member of the team
- Ability to work under pressure
- Able to adapt to changes
- Able to align with the direction and decisions of MPS
- Able to handle difficult conversations
- Able to lead a team
- 25 days' Annual Leave -
- Medicash Health Cash Plan
- Cinema ticket discounts
- Cycle to Work Scheme
- Dexters 'No Deposit' Option
- Interest Free Deposit Loan
- Company Sick Pay Scheme
- Season Ticket Loan
- Summer & Christmas Parties
- Training (including Study Support & Leadership Programme)
- Pension Plan
- Work From Home
- Employee Assistance Programme - Counseling