Business Systems Analyst III

About Blackhawk Network:

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways.

BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

BHN’s mission is to be a market leader in Issuing/Processing Services which provide a highly scalable and feature rich complete end-to-end solution to issue and process both open loop and closed loop prepaid payment products. The foundation of this service/product offering brings innovation, value creation, and profitability for Blackhawk’s Partners for both existing and emerging prepaid payment utilities.

Blackhawk Network’s Commerce Solutions Product team is looking for a hands-on Business Analyst with strong technical aptitude and prior experience collaborating with stakeholder and engineering teams to deliver innovative solutions. The candidate must have both a proven track record building technical product services and a desire to drive amazing new product capabilities in the critical internal and external customer journey.

Responsibilities:

• Support the Product and Engineering Directors in delivering strategic objectives for Blackhawk's world class eCommerce platforms and solutions (Prepaid - Open Loop, Closed Loop and Digital products.)
• Be an owner-resolver, responsible for feature delivery from concept to release, collaborating with internal experts and clients to produce intelligent and insightful products.
• Create holistic solutions partnering with product managers and engineers to deliver on product roadmap.
• Transform product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
• Research, document and brief ‘shovel ready’ solution to a global development team within the BHN Agile Scrum methodology
• Use data and metrics driven approach for solving problems.
• Define acceptance criteria to accomplish goals, closely manage the Definition of Done
• Define and ship products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
• Follow Agile best practice as an IC to ensure the development team deliver with high accuracy and quality.
• Manage acceptance testing with business stakeholders
• Support the deployment of new features alongside the DevOps Engineers to ensure smooth release of deliverables.
• Sharing regular sprint/key product initiative status reports with senior leaders.
• Communicate clearly with the ability to handle both executive-level discussions as well as functional / technical deep dives.
• Support Operations team escalations to Engineering, providing analysis on possible causes and remediation.

Qualifications:

• Fantastic problem-solving abilities using data and metrics, analytical horsepower, and attention to detail.
• Prior development experience would be a significant advantage.
• Experience working with a remote team within different time zones.
• BEng / Computer Science Degree or equivalent practical experience.
• 4+ years of relevant, hands-on business analyst or product management experience and demonstrated success at building eCommerce platforms for a global audience.
• Positive attitude, and a collaborative approach towards problem solving.
• Excellent written and oral communication skills.
• Excellent organisational and analytical skills with strong technical abilities.
• Understanding of relevant technology and tools including Web and Mobile App development, APIs, cloud solutions, workflow, system design, tools (programming languages, UX design, etc.) and eCommerce Platforms
• Experience in delivery and support of Enterprise D2C, B2C and B2B platforms
• Experience in managing 3rd party suppliers and associated budgets
• Strong product design skills, from both a technical API and user interface design perspective.
• Strong Business Requirements and Product Requirements development skills, including but not limited to use-case, business case development, system/sequence diagrams, workflow and domain model development.
• Experience in managing end to end product releases.
• Demonstrable use of Scrum/Agile methodologies.
• Experience in analysis and reporting using tools such as Google Analytics, Power BI, Magento BI
• Experience managing eCommerce platforms using Adobe Commerce and AEM.
• Expert in writing Product Specs / Use case flows.