Customer Experience Manager, Amazon PARP Operations (Hiring Immediately)
Amazon TA London Full-time
Amazon opened its virtual doors in 1995 and strives to be the world’s most
customer centric company, where customers can find and discover anything they
might want to buy online. Amazon pick up and returns (PARP) is growing and we
are working to create a world class delivery experience for customers through
alternate delivery options - lockers and pickup points. If you are passionate
of delivery and returns for one of our products (Locker, Residential, Counter). The successful candidate will build and maintain strong
relationships with internal and external partners – including last mile
carriers, technology, supply chain, and customer service. The Quality Process
Imprv. Manager must be both analytical and creative, seeking out ways to
improve customer experience and executing on those ideas. Strong interpersonal
skills are also important as the position will have frequent interaction with
reducing delivery cost through data analysis
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
opportunity employer and does not discriminate on the basis of race, national
customer centric company, where customers can find and discover anything they
might want to buy online. Amazon pick up and returns (PARP) is growing and we
are working to create a world class delivery experience for customers through
alternate delivery options - lockers and pickup points. If you are passionate
about delivery operations and look around corners for ways to serve customers, we want your help.
Amazon PARP ACES team is seeking a leader who will be responsible for qualityof delivery and returns for one of our products (Locker, Residential, Counter). The successful candidate will build and maintain strong
relationships with internal and external partners – including last mile
carriers, technology, supply chain, and customer service. The Quality Process
Imprv. Manager must be both analytical and creative, seeking out ways to
improve customer experience and executing on those ideas. Strong interpersonal
skills are also important as the position will have frequent interaction with
senior leadership at Amazon and partner companies.
The Quality Process Imprv. Manager will:- Manage strategic relationships with internal and external partners
- Become an expert on delivery operations and drive continuous improvement in
- Identify and execute on opportunities for improving customer experience
reducing delivery cost through data analysis
- Lead and participate in strategic projects, including new product and
- Partner with global Operations Managers to innovate on behalf of the
- Report on monthly and quarterly KPIs and projects to senior leadership
- Promote and develop an environment which is receptive and adaptable to
business change
We are looking for candidates in: Madrid, London, Milan
Please apply use English version of your cv.
### BASIC QUALIFICATIONS- Bachelors degree in Business Administration, Finance, Economics, Computer
- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining, refining and implementing sales processes, procedures
and policies or equivalent
### PREFERRED QUALIFICATIONS- Experience working within a high-growth, technology company
- Experience in finance, business management and sales operations
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with
disabilities who would like to request an accommodation, please visithttps:www.amazon.jobscontentenhow-we-hireaccommodations.
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