Clinical Office Coordinator, Cardiology
NHS Jobs Chertsey
Using LUNA on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
Liaising with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment. Monitoring patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team.
Highlighting any potential breaches or delays in the patients pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trusts escalation policy. Liaising directly with patients to book, cancel, and rebook any outpatient appointments.
To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients follow-up appointments. Responsible for checking all clinic letters are completed accurately and outcomes actioned including requests - are recorded on Surrey Safe Care (Cerner).
Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers. Manage changes in clinic templates as directed by the Service Manager. Attend regular team meetings arranged by Team Leader.
Dealing with patient queries effectively by telephone, letter, and email. Have the ability and commitment to work as a team member and be able to adhere to strict deadlines. Providing a fast and accurate clinical correspondence secretarial/admin.
Provides first point of contact for written and telephone queries on behalf of consultants and teams, using judgement to establish validity and priority of the contact. Responsible for dealing with enquiries from patients, (written and via telephone/email) relatives, wards, GPs and various external agencies, providing information and taking appropriate action as required whilst ensuring patient confidentiality at all times.
Working as part of a team; assisting with the training of new and temporary staff providing support and advice as appropriate. Exercising independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
Attend relevant departmental meetings and provide Secretarial services as required e.g. booking venues, typing accurate minutes and agendas and circulating documentation as required. Co-ordination and support of clinics as required. Participate in Trust training courses as appropriate to ensure skills and knowledge are maintained.
Responsible for ensuring that all commitments (including those held at other trusts/organisations) are reduced/cancelled when necessary adhering to relevant procedures, notifying managers and other Consultants within the department of any planned leave for the Consultants.
Liaising with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment. Monitoring patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team.
Highlighting any potential breaches or delays in the patients pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trusts escalation policy. Liaising directly with patients to book, cancel, and rebook any outpatient appointments.
To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients follow-up appointments. Responsible for checking all clinic letters are completed accurately and outcomes actioned including requests - are recorded on Surrey Safe Care (Cerner).
Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers. Manage changes in clinic templates as directed by the Service Manager. Attend regular team meetings arranged by Team Leader.
Dealing with patient queries effectively by telephone, letter, and email. Have the ability and commitment to work as a team member and be able to adhere to strict deadlines. Providing a fast and accurate clinical correspondence secretarial/admin.
service with proficient use of appropriate software and systems to meet the required Trusts standard of work. As appropriate, prepare straightforward replies and requests for consultant teams. To use new working systems within the Clinical Office to promote an efficient service, i.e. the outsourced transcription service, e-correspondence to PCT GP practices, electronically developed storage and print, systems, discharge summary systems, and the storage of appropriate information electronically on shared drives.
Using various systems such as Surrey Safe Care (Cerner), and Evolve (Electronic Medical Records) to help manage the 18 week patient pathway. Ensure changes notified by patients are added accurately and immediately, in accordance with required Trust standards of work.Provides first point of contact for written and telephone queries on behalf of consultants and teams, using judgement to establish validity and priority of the contact. Responsible for dealing with enquiries from patients, (written and via telephone/email) relatives, wards, GPs and various external agencies, providing information and taking appropriate action as required whilst ensuring patient confidentiality at all times.
Working as part of a team; assisting with the training of new and temporary staff providing support and advice as appropriate. Exercising independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
Attend relevant departmental meetings and provide Secretarial services as required e.g. booking venues, typing accurate minutes and agendas and circulating documentation as required. Co-ordination and support of clinics as required. Participate in Trust training courses as appropriate to ensure skills and knowledge are maintained.
Responsible for ensuring that all commitments (including those held at other trusts/organisations) are reduced/cancelled when necessary adhering to relevant procedures, notifying managers and other Consultants within the department of any planned leave for the Consultants.
Demonstrate an understanding and reassuring manner when dealing with patients and their relatives. Undertake all mandatory training as required by the Trust. Any other duties appropriate to the role and grade and to support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Ashford and St. Peter's Hospitals NHS Foundation TrustChertsey
Job overview
An exciting opportunity has arisen for Clinical Office Coordinator to join our busy Cardiology Team at St Peter’s Hospital. The post includes general office duties, whilst closely working alongside your Consultants and their teams...
Michael PageLondon, 19 mi from Chertsey
As the Office Coordinator, you will be responsible for:
• Organising and scheduling office operations and procedures.
• Managing relationships with vendors and service providers, ensuring that all items are invoiced and paid on time.
• Managing contract...
Ashford and St. Peter's Hospitals NHS Foundation TrustChertsey
Job overview
The Clinical Office Administrative Co-ordinator will provide
• a comprehensive administrative service to the Consultants and their Medical team
• Responsibility for the day to day management of clinical office administrators...