3rd Line IT Support Analyst
3rd Line IT Support Analyst
Location: Frome, SomersetSalary: up to £45,000
Are you an experienced IT specialist seeking your next opportunity
About the company
Our client is a leading IT Managed Service Provider, dedicated to delivering innovative and secure solutions. Operating across multiple regions, we continue to expand our expertise and support for businesses across various industries.3rd Line IT Support Analyst
Location: Frome, SomersetSalary: up to £45,000
Are you an experienced IT specialist seeking your next opportunity
About the company
Our client is a leading IT Managed Service Provider, dedicated to delivering innovative and secure solutions. Operating across multiple regions, we continue to expand our expertise and support for businesses across various industries.Position Overview
The 3rd Line IT Support Analyst is a key member of the Service Desk team, responsible for resolving escalated technical issues, improving client infrastructure, and ensuring optimal system performance. This role involves troubleshooting complex IT challenges, assisting with upgrades, installations, and providing expert technical support across various platforms.
Responsibilities- Deliver exceptional customer support by resolving technical issues effectively and efficiently.
- Work collaboratively with 1st and 2nd line teams to diagnose, troubleshoot, and escalate issues where required.
- Maintain detailed and accurate documentation of support requests, time logs, and client updates.
- Perform system installations, configurations, and upgrades for clients.
- Manage and maintain IT infrastructure, ensuring security and compliance standards are met.
- Assist with project planning, security enhancements, and system maintenance.
- Provide on-site support for troubleshooting, infrastructure installations, and other IT-related projects.
Candidate Requirements
Essential Skills and personal qualities- Minimum of 3 years’ experience in IT support, ideally in an MSP environment.
- Expertise in Windows Server administration, including Active Directory, DHCP, DNS, File Services, Group Policy, IIS, SQL, and RDS 2012/2016/2019/2022.
- Microsoft 365 and Azure administration, including Intune, Endpoint management, and PowerShell scripting.
- Strong networking knowledge, covering VLAN, VPN, VOIP, ADSL, and switch management.
- Experience with firewall and UTM management.
- Proficiency in Mac and Linux troubleshooting.
- Hands-on experience with virtualisation platforms, backup solutions, and disaster recovery.
- Awareness of cybersecurity threats and remediation strategies.
- Experience working within ITIL or SDI frameworks desirable.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.