Client Services Administrator - Chester

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.

The Role

The role of the Client Services Administrator is to provide first class client care for clients of the business.

• Processing of new business following all company procedures and processes
• Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community
• Deal with new and existing client communications and queries
• Supporting the dealing with new enquiries
• Supporting the dealing with existing client enquiries
• Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets
• Continuous professional development to meet personal development needs.

Nature and scope of responsibilities

The role holder will have primary responsibility for:

• Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
• Supporting the on-boarding of new clients into the business
• Maintaining existing client review communications
• Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained
• Supporting the delivery of and achievement of the client service standards
• Client continual improvement feedback communications and maintenance
• Individual workflow and task delivery.

• Onsite parking
• Death In Service – 4 x salary
• Company Pension contribution 5%
• 20 days holiday per annum including bank holidays and increasing 1 day per year up to 25. Plus, the office is closed over the Christmas period, we do not work Christmas

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.