Field Service Technician (Hiring Immediately)
Finning International Liverpool Full-time
Company:**
Finning (UK) Ltd
## **Number of Openings:**
1
## **Worker Type:**
Permanent
## **Position Overview:**
As a Mobile Plant Fitter you will respond to customer’s field repair andservice requests diagnosing and providing comprehensive detail about the
nature the problem to the customer and Finning to create a quote as per the
request of the customer within a cost and time effective manner.
Locations – Manchester Merseyside area
## **Job Description:**
Working within Finning’s industry leading field service department, and forthe largest CAT dealer in the UK and Ireland, you will be at the forefront of
the companies on site diagnostic and repair capabilities for Caterpillar
products.
You will need to have both outstanding customer focus coupled with in depthknowledge of plant equipment. The ability to attend site and understand the
customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealersoftware and repair techniques.
**As a Finning Engineer you will receive:**- Salary £38,500 -£43,800
- 25 days holiday (purchase up to 5 extra days holiday)
- Annual Bonus
- Annual Tool Allowance
- Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
- Access to company share scheme
- Up to 7% pension (matched by company)
- Refer a friend bonus
- Employee reward platform (retails discounts and other employee rewards)
- Life insurance
- Laptop and phone, van
- Industry leading CAT product training
- Overtime
options, support from a team of 40+ Mental Health first aiders, employee
wellbeing solutions, the opportunity to work with your charity of choice, and
length of service & recognition awards.
**Main Job Functions**- Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
- Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
- Diagnose the likely cause of reported equipment problems, in discussion with customer operatorssupervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
- Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
- Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
- Work autonomously on own initiative as well as part of a team
- Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
- Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
- Effective problem solver with strong analytical skills
- Motivated and Dynamic Self-starter
- Knowledge in the use of field-based diagnosis tools and equipment essential
- Heavy Earth Moving equipment operating knowledge
- LDV driving licence
- Apprentice trained engineer Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice
- Experience of a variety of construction and static machines essential
and fundamental to our success. Our employees are rewarded with an attractive
all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
If you would like to work for a global organisation offering industry leadingtraining and a competitive package then apply online today
At Finning, we prioritize creating a diverse and inclusive environment. We areproud to be an equal opportunity employer, and we actively encourage all
individuals to express themselves and achieve their full potential. As a
company, we continuously strive to enhance our outreach to individuals of all
backgrounds and identities. We do not discriminate against applicants based on
gender identity, race, national and ethnic origin, religion, age, sexual
orientation, marital and family status, andor mental or physical
disabilities. Furthermore, Finning is committed to collaborating with and
providing reasonable accommodations adjustments to individuals with
disabilities. If you require an adjustmentaccommodation at any point during
the recruitment process, please inform your recruiter.
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