Senior Reporting Specialist
What's involved with this role:
Role: Senior Reporting SpecialistJob Ref: QAD 3272 /0703
Pay Rate: Competitive Market Rate
Hours per week: 37 hours
Contract Length: 12 months
Location: London – hybrid working
The Reporting Analyst is responsible for delivering high-quality governance, operational, and ad-hoc reports through effective data collection, analysis, and the creation of clear and actionable Management Information. This role involves engaging with stakeholders to understand their reporting needs and developing new reports and dashboards accordingly.
Key responsibilities include proactively gathering, evaluating, and analysing data from various sources to support strategic change. The analyst must effectively capture reporting requirements and communicate insights to both technical and non-technical audiences.A working knowledge of ServiceNow reporting functionality, including a basic understanding of the Performance Analytics module, is essential.
Key Responsibilities:
Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processesManage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests
Review and quality check automated reports, identify any risks and issues and raise appropriately
Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion
Key requirements:
Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic changeHave an open-minded, scientific, sceptical approach to determining causes of failures and poor performance
Ability to seamlessly integrate with existing 3rd-party supplier relationships
Effective in gathering reporting requirement and communicating outcomes to technical and non-technical users.
A high degree of familiarity and knowledge of MS Excel and the Office suite. This includes Power Bi (at least lower intermediate level)
A working knowledge of reporting functionality within ServiceNow, including basic knowledge of Performance Analytics module
A high-level understanding of operational processes such as ITIL and modern digital support teams
Familiarity with Agile methodology
Understanding of organisational change and business process change (desirable).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Security Clearance: SC highly desirable; candidates with active SC clearance will be fast-tracked.
If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.
As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Please send your CV directly to centralgov@tclrec.com1
Job Ref: QAD 3272 /0703
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.