Band 2/3 - Healthcare Support Worker, Outpatients - St Albans

Job overview

We are looking for a band 2/3 Healthcare support worker to work a part time 28.5 Hrs per week to work within our large Outpatients Department which is part of the West Hertforshire NHS Trust Teaching Hospital based at St Albans Hospital ( but may need to work across other sites in the Trust – Watford General Hospital and Hemel Hempstead Hospital.

You need to be a motivated, enthusiastic, organised and a knowledgeable leader who enjoys working within a large Team of all Bands - including Student Nurses of all levels.

• Urology / Gynecology/ Pain/ Endocrine/ Dermatology/ Orthopedic /Respiratory/ Rheumatology/ Oncology/ Breast Care/Gastroenterology/General Surgery/ Cardiology/ pain Clinical Psychology/ Fertility / Pain and plastics.

We currently provide a 5 day service but occasionally run clinics at the weekend. Nursing staff working hours are from 08:.00 - 18:00 Hrs.

Days will be allocated over Monday – Friday .

Interviews will take place on the 8th February 2024

• To assist with patients who are attending the Outpatients Department ensuring they receive excellent service and patient-centred care.
• Supporting patients who are on stretchers whilst they are in the Department.
• Taking and accurately recording base line observations from patients.
• Entering all patient information on CERNER (Electronic Patient Record) EPR system.
• To be confident and competent in accessing and retrieving information from the Cerner Patient Electronic System in the preparation and running of clinics.
• Assisting with minor procedures in a variety of clinics.
• Support the completion of local audits.
• To keep patients and their next of kin / carer updated of any delays within the clinics
• Ensure any problems or incidents are documented and escalated as necessary and in line with Trust policy.
• To ensure the requirement for a chaperone for a patient is met in line with Trust policy
• To ensure translators are arranged if required in advance of the clinic in line with Trust policy.

Working for our organisation

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust! Major redevelopment works are due for completion by 2025 or soon after. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We encourage and welcome people with disabilities. If you need help, please ask.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Detailed job description and main responsibilities

General duties:

• Report to the Outpatient Sister/Nurse in Charge all incidents that occur to patients, staff or visitors within the Outpatients Department and ensure they are recorded on the DATIX system.
• To work as a member of the Multi-Disciplinary Team.

Person specification

Education and qualifications

• Good general education
• Good standard of written and spoken English
• Willingness to complete The Care Certificate programme, workbooks and competencies

• Level 2 QCF Diploma in Clinical Healthcare support or Level 2 NVQ in Healthcare Health & Social Care or Level 2 in Health & Social care
• GCSE A* - C/ 4 - 9 / or Functional Skills level 2

Knowledge

• Understands the role of a Healthcare Support Worker
• Understands and committed to a caring approach to patients & relatives

• Previous training in First Aid
• IT skills

Experience

• Experience of time management and prioritising work
• Team working

• Previous experience of working in a healthcare or social setting