[ref. t42617622] Receptionist/Administrator - Urgent Assessment Services - NHS
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work.We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job overview
We are looking for a suitably experienced and motivated person to join our Urgent Assessment Services based at Hartington Unit at Chesterfield Royal Hospital, providing general admin and reception support to both the Mental Health Liaison Team and Crisis Resolution and Home Treatment Team.
It is Trust policy that for posts that are for a time limited period, applicants who are currently employed by an NHS organisation will only be appointed on a secondment basis and should have approval from their line manager this is possible before applying.Applicants who are not employed by an NHS organisation, will receive a fixed term contract.
Main duties of the job
We are looking for a friendly, reliable and flexible person to join our receptionist/admin support team.
Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, signposting and directing and providing general admin support to both the Mental Health Liaison Team and Crisis Resolution and Home Treatment Team.
The role will require independent working with the ability to use own initiative. We are looking for a team player with a pleasant welcoming manner.
You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in an ever-changing environment.
If this sounds like you, we would like to hear from you!
Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the UK - GOV.UK (www.gov.uk)
Working for our organisation
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.
CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.
Benefits include:
- Commitment to flexible working where this is possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata.
- Yearly appraisal and commitment to ongoing training
- Generous NHS pension scheme
- Good maternity, paternity and adoption benefits
- Health service discounts and online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to our LGBT+ network, BAME Network and Christian Network
- Health and wellbeing opportunities
- Structured learning and development opportunities
Detailed job description and main responsibilities
Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Essential- Non-judgemental/positive attitude towards service users and carers.
- Ability to accurately input data.
- Experience of using Microsoft computer packages.
- Experience of dealing with telephone enquiries.
- Previous Clerical/Administration experience.
- Previous 'front of house' experience.
- Previous clinical team experience.
Skills
Essential- Good standard of spelling and grammatical accuracy.
- Ability to type to RSA II standard (or demonstrable experience).
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Ability to prioritise and work to the required standards within defined time limits.
Qualifications/Training
Essential- OCR/RSA II Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience.
- GCSE English Language Grade C or equivalent (evidence required).
- ECDL / CLAIT / IT Qualification / or demonstrable experience
- Customer Care training.
Person specification
Education and Qualifications
Essential criteria- RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience
- English Language – GCSE Grade C or equivalent qualification
- Good standard of spelling and grammatical accuracy
- CLAIT or equivalent IT qualification
Experience and Skills
Essential criteria- Recent, relevant experience working in an office
- Organise and prioritise workload
- Diary management
- Organisational and Comunication Skills/interpersonal skills
- Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook
- Customer Service
- Front of house/reception experience
- Telephone manner/discretion dealing with sensitive information
- Confidentiality
- Team work
- Trust Values
- Empathy
- Use of electronic patient records, ie Paris/Systm one
- NHS experience
Additional Information
Flexible Working
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.
Disability Confident Employer
The Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process please let us know.
If you require any support in completing the application form please do not hesitate to contact the Recruitment Team, 01332 564856, option 1, option 1 or email [email protected] and we will be happy to provide assistance.
DBS Checks
The cost of undertaking a DBS (Disclosure and Barring Service) disclosure will be met by the individual. The Trust will meet the initial costs of the disclosure which will be deducted from your first month’s salary.
This job may close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.