[ref. p92212116] Newtownabbey - Service Desk Administrator (Mallusk)

Your new company

Our client is a large private-sector organisation based in Mallusk that is providing support to a large public-sector organisation.

Your new role

In this role, you will be working as a helpdesk administrator. You will work from 8:30-5 (with a degree of flexibility). Your main responsibilities will consist of the following:

• Coordinate site construction projects, ensuring that works are carried out effectively and on-time.
• Manage the scheduling of engineer diaries to ensure effective cover is provided for all projects.
• Receive incoming calls and record/manage these efficiently to the required job standard.
• Providing support to clients by telephone and email
• Logging and assigning response maintenance calls promptly and efficiently
• Processing operative paperwork and closing calls to submit for payment
• Responding within agreed timeframes, service levels and contract terms to ensure that work orders are met
• Targeted KPIs in relation to contract requirements
• Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)
• Routine administrative tasks
• Liaise and communicate with key stakeholders and clients

What you'll need to succeed

To be considered for this role, you will have the following:

• 1 year's experience in an office environment (service-desk/help-desk admin experience preferred)
• 5 GCSEs to include English and Maths
• 1 year's office experience
• Fluent Microsoft Office Experience
• Proactive and can work independently with limited supervision.
• Strong customer focus and professionalism at all times
• Demonstrate high levels of organisational skills
• Excellent communication skills
• Adaptable with a flexible and positive attitude
• Ability to multitask – large volume of calls
• Trustworthy and approachable
• Lead by example
• Can do attitude

• £26,000 salary
• Opportunity to work overtime and increase salary
• Free parking
• Health Shield pass

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#4677789 - Johanna Gray