Customer Executive

Your new company

This role is office-based in Bolton, offering career progression, self-development and along with other great benefits.

Standard working hours are Monday – Friday; 9:00am – 5:00pm with 30 minutes lunch break, there can be some flexibility around this if required for the right candidate.

Your new role

As Customer Executive you will be expected to support the wider office team, which will include:

• Administration support
• Customer service support via email, telephone and sometimes face-to-face.
• You will build strong relationships by acting as a liaison between contractors and residents.
• Oversee maintenance requests and update systems information for the Service Manager.
• Organise property viewings (virtual and in-person) for potential residents.
• Arranging move-ins, property tours, and providing information.
• Process agreements, renewing tenancies, and collecting holding fees.
• Manage property inventories, inspections, and updates to our CRM system.
• Assist in planning and running community events.
• Be the first point of contact for enquiries

What you'll need to succeed

In order to be successful in securing this position, you should have:

• Excellent verbal/ written communication skills
• A professional and pleasant friendly tone over the phone to clients and customers
• Proactive, motivated and a good team work ethic to progress
• Ability to multitask, prioritise and manage time effectively.
• Take the initiative to solve problems and get things done.
• Be able to adapt to change and thrive in a fast-paced environment.

What you'll get in return

• You will be joining a successful growing business during an exciting period.
• Along with 27 days of annual leave, plus bank.
• Company pension contribution.
• Social events throughout the year.
• Modern offices with a small friendly working environment
• Career progression and development.

#4656551 - Tia Robinson