Administrative Officer

Your new company

Hays are supporting a non-departmental public body who are looking for 2 temporary Administrative Officers within the Health & Wellbeing team.

Your new role

You will be the first point of contact for clients using the service. This will involve taking incoming calls, handling client queries over the telephone and face to face, processing client registrations, providing written communication to clients and third parties and maintaining a hard copy and digital record keeping systems.

• Act as first point of contact for individuals both in person at the office and over the telephone.
• Develop a detailed and accurate understanding of the services and support delivered.
• Respond to and answer client queries over the telephone and face to face
• Provide client support by checking documents and providing advice and guidance.
• Accurately record messages and/or refer client calls to senior members of the team.
• Record and process Individual Client Consultation forms and incoming documentation
• Draft correspondence to clients and third parties in order to provide or seek additional information in relation to individual applications.
• Provide administrative support to the Client Services function and wider organisation.

What you'll need to succeed

A minimum of 5 GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics PLUS at least 2 years’ relevant experience of each of the following criteria

OR

In the absence of 5 GCSEs as set out above, at least 5 years’ relevant experience of the following criteria:

• Dealing effectively with client/customer queries in person and by phone
• Maintaining both electronic and paper-based office administration systems in line with organisational policies and procedures
• Using the following elements of the MS Office package in a business context: Word, Excel, Outlook
• Updating and utilising an electronic database to generate reports and information for specific business purposes.
• Drafting formal correspondence to a third party demonstrating a high proficiency in written English
• Processing information and accurately recording on different portals

• £12.54 per hour
• Belfast City Centre
• Immediate start
• 3 - 6 months
• Online timesheets

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

#4551240 - Rebecca Kinder