Customer Care Administrator

The ideal candidate will have experience in customer services and shipping & transport services, with excellent communication skills and attention to detail.

Day to Day of the Role:

• Manage all aspects of ocean imports for customers, ensuring timely and accurate service.
• Issue quotes and arrange shipments, coordinating with customers, overseas partners, and internal teams.
• Handle the customs clearance process efficiently.
• Ensure clients receive their shipments on time.
• Build and maintain effective relationships with all stakeholders.
• Work independently and as part of a team to meet departmental goals.

Required Skills & Qualifications:

• Previous experience in customer services.
• Knowledge of shipping & transport services.
• Excellent communication skills, both written and verbal.
• Ability to work on own initiative and as part of a team.
• Excellent attention to detail.

Benefits:

• Up to 25 days holiday plus Bank Holidays.
• Life cover.
• Profit-related pay.
• Defined contribution pension scheme.
• Discounted store/shopping benefit scheme.
• Private healthcare.
• Free car parking.
• Employee Assistance Programme.
• Industry-recognised training.

This Import Coordinator role offers a fantastic opportunity for career growth within the freight industry. If you are looking to advance your career and possess the required skills and experience.