Scheme Access Team Senior Administrator
NHS Jobs Fleetwood
In this role, you are accountable for: 1.To manage the Scheme Access Applications to ensure that all statutory and internal targets are met under normal circumstances. 2.To process Scheme Access Applications and correspondence that have been identified as non-standard or which require a higher level of technical knowledge to resolve.
3.To deliver a high level of personal productivity and accuracy of the more complex scheme access casework. 4.To work with a minimal amount of supervision, working autonomously to manage own work and make decisions in own work area. 5.To communicate effectively with internal and external clients resolving technical and escalated queries by telephone, MS TEAMS, e-mail and correspondence.
Clients (Stakeholders) include the Department of Health and Social Care (DHSC), NHS Employers and other external agencies. 6.To contribute to service improvement through networking and building effective working relationships with colleagues and customers.
7.To maintain an awareness of the NHS pension scheme and associated regulations, including forthcoming events and changes. 8.To conduct research and obtain information to resolve queries including analysing complex information as appropriate.
9.To carry out agreed quality checks of work done in accordance with quality control procedures. Identifies and recommends ideas for improvements to provide better customer service and to reduce risk of errors. This includes feedback regarding technical issues.
10.To provide management information as requested in an accurate and timely manner. 11.To contribute to projects for service delivery improvements in your area of technical expertise. 12.To process stage 1 IDR cases and provide technical advice to contribute to the resolution of stage 2 IDR cases.
13.Identifies personal training needs and works with their manager to establish personal objectives. Contributes to own Ongoing review of objectives (ORO+) 14. On occasion participates in organisation wide work groups appropriate to the post holders expertise and experience.
3.To deliver a high level of personal productivity and accuracy of the more complex scheme access casework. 4.To work with a minimal amount of supervision, working autonomously to manage own work and make decisions in own work area. 5.To communicate effectively with internal and external clients resolving technical and escalated queries by telephone, MS TEAMS, e-mail and correspondence.
Clients (Stakeholders) include the Department of Health and Social Care (DHSC), NHS Employers and other external agencies. 6.To contribute to service improvement through networking and building effective working relationships with colleagues and customers.
7.To maintain an awareness of the NHS pension scheme and associated regulations, including forthcoming events and changes. 8.To conduct research and obtain information to resolve queries including analysing complex information as appropriate.
9.To carry out agreed quality checks of work done in accordance with quality control procedures. Identifies and recommends ideas for improvements to provide better customer service and to reduce risk of errors. This includes feedback regarding technical issues.
10.To provide management information as requested in an accurate and timely manner. 11.To contribute to projects for service delivery improvements in your area of technical expertise. 12.To process stage 1 IDR cases and provide technical advice to contribute to the resolution of stage 2 IDR cases.
13.Identifies personal training needs and works with their manager to establish personal objectives. Contributes to own Ongoing review of objectives (ORO+) 14. On occasion participates in organisation wide work groups appropriate to the post holders expertise and experience.
15.To support less experienced staff on the Scheme Access Team by passing on knowledge and experience.
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A full UK driving licence is needed for this role
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Job overview
Opportunities have arisen for Senior Scheme Access Administrators within NHS Pensions.
Fixed term vacancies are available for Senior Scheme Access Team Administrators who will deliver a high level of technical expertise in processing...
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and Whatsapp).
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