Part time Customer Services Administrator

Your new company

Giving the customer first class service, offering assistance such as alternative products and promotional offers.

Your new role

As a Customer Services Administrator, your role will involve:

• Maximise all sales opportunities by promoting the highest standard of customer care.
• Receiving telephone, fax, e-mail and EDI orders.
• Prompt and positively deliverance of order acknowledgements with correct prices, part numbers and realistic delivery dates.
• Develop and implement new systems procedures or working practices to improve customer service efficiency.
• Maintain and develop customer records / profiles including recording information supplied by internal customers.
• Receiving and recording any relevant customer feedback including assessing how our competitors are meeting our customer’s needs.
• Assist with order inputting as and when required.
• Attentive, prompt and courteous handling of all customer enquires.
• Internal reports.
• Customer education on current prices and part numbers.
• Confirming stock availability when required.
• Internal support for Field Sales team.
• Promoting and actively seeking further opportunity ‘s.
• Telesales – existing customers only (no cold calling)
• Raising and submitting Pro-forma’s.
• Recording weekly KPI’s.
• Customer Quotations.
• Price amendment forms.
• Scanning
• Individual customer reports.
• Raising sample orders upon request.
• Occasional collation and prepare analysis of credits.
• Dealing with general public enquires to promote our brand and products.
• Provide departmental absence cover.
• Carry out any reasonable task requested by management.

• Previous experience in a high volume Customer Service role, preferably within FMCG.
• Ability to work with computerised Stock Control system.
• Good level of education.
• Flexible approach to work.
• Previous use of EDI order receipts system.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#4656098 - Shanna Dhatt