Assistant Team Manager – Pensions Administration

Assistant Team Manager – Pensions AdministrationWe’re growing and we want you to be part of our journey.At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.Our Pensions Administration TeamWe provide a friction-free pensions administration journey for our clients and their members.

We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll delivery the best possible experience for every member on their road to retirement and beyond.What’s the role?Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking a caring, motivated and technically competent Assistant Team Manager to join our team.You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes.

You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs.This role will ideally be based in our Croydon or Birmingham office with a hybrid workstyle, but other office locations can be considered for the right candidate.Key responsibilities:Oversee and prioritise the allocation of all incoming work.Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements.Process member events within deadlines ensuring compliance with Isio’s standards as well as scheme rules and legislation.Peer review and check wor