90908 - Administrative Officer - North Shields & Middlesbrough
Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.
About us
Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts.This department is also responsible for compliance with Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.
You will be responsible for creating and updating records on an in-house computer system and will contact relevant parties to give advice on the completion of forms or court procedures and provide excellent customer service. You will make decisions on the most effective method of enforcement, for example, money can be deducted from an offender's earnings or benefits.Other compliance actions include the use of telephone and text message chasing and tracing tools. Warrants can also be issued instructing approved enforcement agents to seize and sell goods belonging to the offender.
You will have the confidence to engage with Enforcement Delivery Managers, Judiciary, Magistracy, Cluster Staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions.
Your skills and experience- Resilient, resourceful and adaptable
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask, whilst working in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational skills and a strong ability to prioritise workloads
- Can thrive in an environment that is changing constantly
For a full job description, please read supporting document 1 included below before applying.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively.We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
The North Shields and Middlesbrough offices offer a service between 09:00 - 17:00 Monday to Friday and you will be required to work between these times on a scheduled basis. The business cannot accommodate Monday and Friday as non-working days.
The offices benefit from free all-day parking and excellent public transport links.
Occasional travel to other courts
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.