Quality Assurance/Complaints Administrator - Wakefield - ref. z52231515

We are currently recruiting on behalf of our key client based in Wakefield who are looking for a temporary QA/Complaints Administrator (this role will go permanent to the right candidate) - immediate start

Hours of work: Monday to Friday 9.00 a.m. - 5.00 p.m. (office based)

This position is ideal for someone who is self-motivated, enthusiastic, and possesses a strong background in administration and customer care.

Day-to-day of the role:

• Coordinate and manage the client feedback and/or complaints process to achieve timely and satisfactory resolution.
• Report regularly on the status of any complaints to the management team.
• Investigate complaints to identify and solve problems, providing excellent customer care.
• Contribute to the continuous improvement and development of quality management tools, processes, and our bespoke IT platform.
• Assist with the induction process for new employees relating to QA procedures.
• Work to strict deadlines, under pressure with minimal supervision.

Required Skills & Qualifications:

• Proven track record of strong administration, organisational, and time management skills.
• Previous customer care experience
• Experience in customer complaints processes
• Excellent communication skills.
• Proficiency in word processing and IT skills, including knowledge of a range of software packages.
• Attention to detail.
• Flexibility and adaptability to juggle a range of complex administration tasks.
• Enthusiastic and self-motivated.
• Immediately available

Benefits:

• Competitive salary - plus Reed benefits
• Opportunity to work in a dynamic and supportive environment.
• Professional growth and development opportunities.