[ref. a7679800] Urology Receptionist

Job overview

To provide a comprehensive administration and clerical service to the Urology Outpatients department. The successful candidate will work 8-4pm Monday, Wednesday, Thursday, Friday and Tuesday 12pm - 8pm.

Key requirements of the post include:

• Welcoming patients/relatives/carers and other visitors into the workplace.
• Answering and resolving patient queries in person or via telephone.
• Ensuring all data/information is maintained to the agreed quality standard and available at the right time and place.
• To ensure all clinics outcomes are completed and up to date, including relevant coding of patients records.
• To work alongside our existing receptionist to manage clinic workloads, including cashing up outcomes and transfer of clinic notes.
• To cover one evening reception shift per week: Tuesday 12pm - 8pm (Needs to be flexible with working hours as this can vary dependant on annual leave/sickness within the existing reception team)

The post holder will also be expected to organise own workload in order to maintain an efficient and professional service.

Main duties of the job

The successful candidate will be expected to provide a comprehensive Receptionist service in our busy Urology Outpatient Department.

The post holder will also be expected to provide relief cover for members of the team during times of annual leave and sickness, as and when necessary, organising your own workload in order to maintain an efficient and professional service.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

1. Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,
2. Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, booking appointments, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate,
3. Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the

1. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients

Person specification

Qualifications

• Typewriting/ Keyboard qualification or equivalent experience

• GSCE or equivalent in English Language and Mathematics

Skills

• Effective Customer Service Skills

Skills

• Previous office experience

• Please let us know if you require an adjustment to our recruitment process.
• We are a flexible working employer, so please talk to us about any flexible working requirements.
• All correspondence will be sent to the email address you have registered as your TRAC account.
• Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
• Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
• Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
• Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
• You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
• We do not reimburse travel to interview expenses.
• Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
• Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g. minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship. We recommend that you use the information on the Home Office website to check if this role will be eligible.