[ref. f02801500] Senior Delivery Lead

Job overview

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to NHS Hampshire and Isle of Wight, Hampshire and Isle of Wight Healthcare NHS Foundation Trust, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.

This is an exciting opportunity to play a key role in the development of Population Health Management (PHM) capability in Hampshire and Isle of Wight. This is a pivotal role to the development and implementation of a high impact and high-profile programme in one of the most exciting new areas of health and wellbeing.

Population health management is a key contributor to ensuring patients receive the care they need, in the right place and at the right time which is the top priority for the Hampshire and Isle of Wight Integrated Care System (ICS).

The service maintain, monitor and develop analytics within the population health platform, supplying data and insight into decision makers, programmes, projects and priorities.

Please contact the named contact for informal discussion about the role.

This is a hybrid role. The team primarily work at home, but you will need to be able to attend face to face meetings within an office on at least a weekly basis.

Please note, due to employment law restrictions, successful applicants will need to be resident in the UK.

Previous applicants need not apply

Main duties of the job

This is an exciting opportunity to accelerate the successes of the programme so far, being key to making the population health platform the source of high-quality population health data in Hampshire and Isle of Wight.

Using your ability to be intellectually flexible and to look beyond existing structures and ways of working, you will autonomously manage and progress the delivery of the projects.

The post is responsible for providing professional expertise including business and analytical processes for the programme. As a result, the post holder will identify current processes, support discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery.

You will report to the Associate Director of Population Health Analytics. You may be asked to line manage a small number team members to ensure successful delivery.

Working for our organisation

We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working.

We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life.

We enjoy a forward thinking and innovative culture, and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills.

Here is a summary of some of the benefits and services which are on offer to staff:

• 27 days paid minimum holiday and bank holiday entitlement
• NHS pension scheme
• Sick pay policy
• Occupational health services including staff counselling services
• Flexible working and family friendly policies
• Flexible retirement and retirement vouchers
• Health Service Discounts - offers for stores, travel, equipment etc.

Successful candidates will be subject to a six-month probationary period.

Detailed job description and main responsibilities

Operational

Support the design, development and on-going maintenance of implementation plans and associated work packages in collaboration with our partners and suppliers to implement the new system capability. This should include full programme management including keeping information up to date, tracking progress, escalating plan related issues, interdependency identification, scenario analysis and communicating the plan to key stakeholders in line with the programmes communication strategy.

Work with national and regional teams to design and implement national programmes which blend and compliment the local PHM partnership and programme.

Manage programme resources to develop, test and deploy intelligence/ intervention products and outputs.

Management of risks and issues associated with the implementation and deployment of the capability.

Define engagement and training strategies to ensure the solutions deliver the desired impact and outcomes.

Understand impact on ways of working and address any change and training risks.

Engage with end-users, gather feedback and co-produce training materials.

To operate in a highly political and sensitive environment.

Support demonstrating value for money through embedding benefits realisation of agreed benefits.

Identify interdependencies across projects/functions, potential impacts on wider organisations, resource requirements and building in contingency and adjustments as necessary.

Identification and sharing of best practice application relevant to the subject matter.

Support the programme in demonstrating value for money for current spend through identification, tracking and managing benefits.

Design and develop Business as Usual (BAU) processes and procedures to enable a sustainable PHM infrastructure solution for the ICS. This should include Standard Operating Procedures (SOP’s), resourcing profiles, determining costs and identifying any gaps for sustainability.

Support the analytics lead and management at system, place and PCN level to embed and adopt analytics produced by the programme as part of implementation.

Oversee the design and development of Communities of Practice and PCN PHM development approach and offering.

Lead and/or contribute to large scale transformation, analytics and skills workshops, bringing together partners from across HIOW around complex challenges.

Financial and Physical Resources

Responsible for matching the available budget for each workstream to the appropriate staff resources and projects and for ensuring that the budget breaks even. Co-ordinate the budget, monitoring expenditure against target areas.

Responsible for supporting the commissioning of projects and procurement of services to support project delivery.

Responsible for project budgets and authorising payments in accordance with Programme Board direction and programme tolerances.

Prepare financial reports to Directors and the Board as requested and directed.

Provide advice and prepare strategic reports and briefings for directors and stakeholders.

In-depth analysis, interpretation and production of complex and multiple reports including financial returns.

Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of this responsibility.

Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year.

Staff Management

Responsible for the day-to-day management of staff associated with implementation of the capability, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters.

If applicable, responsible for an individual’s development on the job and job performance management. Work in conjunction with line managers and other job managers to assess and manage confidential information about an individual’s performance and capability development.

Provide advice and guidance to Project Support Officers to support and develop them in their roles.

Develop the acquisition, organisation, provision and use of knowledge and information.

Identify and highlight exceptions and risks ensuring mitigating action can be taken to keep the programme on track.

Collaboratively drafting and presenting reports summarising status on issues, appraising outcomes, and providing progress reports for a range of stakeholder audiences including the HIOW Digital Strategy Board, HIOW ICS PMO for onward transmission to the HIOW executive delivery group, HIOW chairs, clinical executive, directors of finance and others.

Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project ‘products’.

Analyse, interpret and present data to highlight issues, risks and support decision making.

Ensure that all project documentation is appropriate, accurate, up-to-date and securely stored.

Research and Development

Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information, working with partners.

Deliver projects to comply with key performance indicators.

Co-ordinating Research & Development initiatives, delegating as appropriate.

This job description outlines the tasks, responsibilities and outcomes required of the role; the job holder will carry out any other duties as may reasonably be required.

Person specification

Physical Skills

• Working knowledge of Microsoft Office with intermediate keyboard skills.

Knowledge, Training and Experience

• Masters level or equivalent level of experience to demonstrate highly specialist post specific knowledge across the range of work procedures and practices, underpinned by theoretical knowledge.
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent
• Evidence of continuing professional development that enhances theoretical and practical knowledge.
• Relevant qualification in project or programme management
• Previous supervision/management experience
• Recent previous experience within a comparable role
• Relevant experience of managing within a clinical and/or corporate governance setting.
• Relevant experience of working effectively across organisational professional boundaries in complex organisations.
• Experience and understanding of using health and social care data

• Relevant technical or analytical qualifications

Communication Skills

• Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
• Good presentational skills for conveying complex, sensitive or contentious concepts to a wide range of audiences including at large workshops.
• Ability to use informed persuasion to influence others.
• Demonstrated ability at exercising tact and diplomacy
• Motivational skills to encourage collaborative working

Planning

• Evidence of planning and delivering programmes and projects and services on time.

Management Skills

• Abilities for financial and staff management

Autonomy

• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
• Interpreting national policy for implementation

Financial and physical resources

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Other

• Team working skills
• Self-motivated
• Demonstrates honesty and integrity and promotes organisational values.
• Embrace change, viewing it as an opportunity to learn and develop

Analytical

• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
• Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution

Equality and Diversity

• Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.

Please note the following before applying:

1. We reserve the right to amend the closing date based on the volume of applications received. Vacancies attracting a high volume of applications may therefore close earlier than advertised.
2. In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
3. As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. As an ICB, we value diversity and are committed to the recruitment and retention of underrepresented minority groups. We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
4. If you are successful and are joining from a non-NHS background, there will be an expectation that you will be engaged from the bottom of the pay band. If you would like to review the Agenda for Change pay scales in more detail and to view other benefits of working in the NHS, please visit the Agenda for Change website for further details.
5. New employees to the ICB will be subject to a probationary period of six months (some exemptions apply, please refer to the ICBs policy for full details).

We encourage and support our staff to be fully vaccinated against Covid-19 as this remains the best way to protect ourselves, our families, our colleagues, and patients from the virus.