NHS - Medical Secretary Recovery
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
We are looking to recruit a motivated and enthusiastic individual to join our existing administration team as a part-time Medical Secretary. You will need to demonstrate excellent communication and interpersonal skills. The successful candidate will provide high level confidential administrative support to the Consultants for the Gloucester Recovery team, based at Pullman Place, Gloucester.
Good customer service skills are essential as you will be communicating with service-users, carers as well as internal and external professionals. You must be comfortable working in a busy open plan office.
The ability to maintain a calm, positive and flexible approach to your work is essential. The successful candidate will be an enthusiastic, hard-working team player who can ensure excellent organisational skills, sustain quality in their document production, manage their own workload on a day-to-day basis, and prioritise work to meet deadlines.
Main duties of the job- To provide a full confidential, administrative and secretarial service to Consultants and their Medical Team.
- To work as a member of the administration team to ensure service delivery and adequate administration cover is provided
- To project the professional image of the business through demonstrating excellent customer care in all activities
- To adopt a constantly flexible approach to ensure that all Consultant team objectives are completed efficiently and within given timescales
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities- To respond sensitively to patients, showing empathy and recognising that they may sometimes be distressed or upset. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy.
- To plan and organise clinics in order to meet fluctuations in capacity and demand. This will involve patients being seen in the community.
- To co-ordinate the provision of meetings, as needed to support multi-agency working (e.g. Mental Health Act Tribunals)
- To ensure all documentation/records are made available in advance of clinics as required.
- To use the relevant systems to book new and follow-up clinic appointments.
- Provide timely and accurate typing from Digital Dictation of all patient related correspondence following: outpatient appointments; in-patient admissions; or as a result of multi-disciplinary meetings. This includes written correspondence with General Practitioners, involving the accurate transcription of detailed and sometimes complex medical information that may be of a sensitive nature.
Person specification
Qualifications
Essential criteria- GCSE level grade C education or equivalent Good literacy and numeracy skills
- Established experience in a senior administrative role
- NVQ Level 3 in administration or equivalent
- Minute-taking
Experience
Essential criteria- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook to a high level.
- Experience of using customer/patient information system
- Experience of unsupervised administrative work in a busy office environment
- Previous experience of working within Mental health services/ NHS
When joining us, as well as becoming part of a team that makes a difference, we also offer:
- Free car parking at many of our sites
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
- A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
- Generous NHS pension and enhanced pay when if you work unsocial hours
- Flexible, family friendly and agile working opportunities
- Recognition and long service awards
- Fast Track physiotherapy
- Our Wellbeing line
- Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.