Rochester - Customer Relationship Co-ordinator
Floss Agency Rochester
What will you do every day?
Contact and build great relationships with clients from varying warm leadsBook in quality appointments resulting in additional mortgage & protection business for the company
Nurture your leads to provide a positive customer experience from start to finish
Meet and exceed targets relating to appointments and mortgage sign ups
Liaise with Mortgage Advisors to book clients in for general Mortgage reviews
Maintain a compliant service in line with the necessary authorities’ requirements
Update records using our computer software
Work with your colleagues in Direct Sales to boost business
Skill & Experience
Experience preferred but not essentialGreat telephone skills
Delivery of truly exceptional Customer Service
Strength in building trust and relationships
Fabulous organisation skills
A motivated, tenacious and energetic outlook
Target driven and always keen to do well
A hard working and focused work ethic
Some knowledge of the mortgage process (although not essential)
Work Pattern: 39 hours per week – 8.30am to 5.30pm Monday to Thursday. 8:30am-4:30pm Friday. Once a month (usually 3rd Tuesday in a month) 10am-7pm. One Saturday per month (with a day off in lieu that week). One hour lunch break each day
Benefits: 33 days paid Holiday, Plus an extra day off for your birthday, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Paid entry for charitable events
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