Private Patient Service Reception (BANK)

Job overview

To provide an evening reception service to Bridges Clinic - Private Patients at Bedford Hospital South Wing.

1. Administration of the private patient registration / Payments
2. Communicating with patients
3. Ensuring all data is recorded and processed correctly on the relevant Trust IT systems
4. Communicating with relevant hospital departments
5. Liaising with the private medical insurers

Working for our organisation

The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Detailed job description and main responsibilities

To ensure all data and documentation in relation to Private Patients is filed in accordance with Trust Policy.

To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the patient, consultants and clinical teams.

To attend to patients, colleagues and referrers to the service, both in person and by email or on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.

Be fully conversant with Insurance Companies regarding pre-authorisation of treatment, continuation of cover and price agreements and ensure that these are applied.

Person specification

Qualifications and Experience

• Educated to A Level
• English A Level
• Maths GCSE Grade 5 or above
• Experience of patient / customer facing reception role
• Excellent interpersonal, presentation and written communication skills
• High level of verbal and written skills

• Experience of working in an acute NHS Trust
• Previous Private Patient Administration experience
• Experience of NHS Reception role within Outpatients Dept
• CSW/Clinical Qualification

Personal Skills

• Demonstrable inter-personal and communications skills
• Demonstrates a knowledge of confidentiality issues and able to work within requirements of Data Protection

Experience

• Knowledge of filing/record keeping
• Knowledge of Microsoft Outlook / Excel / Word

• Use of Hospital system IPM

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.