Project Support Officer
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counterterrorism, policing, fire, crime, drugs policy, immigration and passports.
The Public Safety Group’s role is to keep the public safe by cutting crime, disrupting the highest harm criminals, protecting the vulnerable and ensuring that our police, fire and rescue services are as efficient and effective as they can be in delivering front line public services.We work with our partners in other government departments, local government, and the voluntary sector to develop and implement policy, provide funding, and deliver legislation.
Britain’s emergency services carry out challenging and essential work. In a digital and connected world, they need a modern, fast, and secure critical mobile communications network that can be relied upon to deliver in the toughest operational circumstances.
We are transforming this technology and building a new Emergency Services Network (ESN). It will transmit fast, safe, and secure voice, video, and data across the universal 4G network and give first responders immediate access to life-saving data, images and information in real-time situations and emergencies on the frontline.This will enable thousands of police, immigration officers, paramedics, firefighters and first responders in Britain to deliver the best possible service for the public.
ESN will introduce cutting-edge mobile communications products and applications, calls to the emergency services will take priority in all locations and 999 calls will be made from mobile phones in some of the most remote and rural parts of Britain for the first time.
ESN is on the cusp of deployment across England, Scotland, and Wales. Infrastructure is nearing completion, new equipment is ready, and organisations are starting to trial and adopt it. Other countries are looking closely at what Britain is doing, and many are starting to adopt similar 4G systems for their own emergency services and public safety organisations.
The current building location for this role is 2 Rivergate, Bristol and Clive House (SW1H Zone 1). However, the office will be relocating to Stratford (Zone 2/3) with expected relocation by the end of 2024.
The Coverage Enhancement workstream was set up to fix gaps in ESN coverage that are operationally required by the emergency services. The workstream consists of several projects at various stages of the project lifecycle and the Project Support Officer will be expected to work across these projects, supporting the Deputy Project Managers and Lead Project Manager with managing the day to day running of the projects.This will include reassessing workload when priorities change, or urgent tasks materialise to support the DPM’s and/ or LPM.
The successful candidate will be comfortable working in a fast-paced environment and in collaboration with various stakeholders; in this instance; with the wider Project and PMO team, Emergency Services, Coverage Supplier, Technical Engineers and will report to a Deputy Project Manager in the team.
This is a challenging role that would suit a resilient, confident, highly organised individual with experience working in a multi stakeholder and supplier environment. Ideally, it would benefit somebody who enjoys using their initiative, is technically minded and is able to manage multiple competing priorities at once.
It is required that all people working on ESMCP perform their roles according to the overarching principles and ways of working with suppliers and customers, and in line with the collaborative behaviour’s framework.
Key Responsibilities:
The Project Support Officer reports to the Deputy Project Manager and is responsible for assisting with the delivery of projects to support the work of the operational and corporate teams in delivering ESN to meet the Emergency Service user requirements.The Project Support Officer will also be involved in supporting PMO requests, which is a real opportunity to work with other Teams to develop ideas to promote and embed into the function.
The role is principally responsible for providing administrative and project management support across all the Coverage Enhancement projects and will play a pivotal role in collating and documenting important information such as project progress, decisions, actions, PO spend, risks and issues, in order to support the delivery team.
Responsibilities include but are not limited to,- Providing support in organising planning activities, monitoring and updating Risks, Assumptions, Issues and Dependencies (RAID) log.
- Undertaking a range of analysis, implementation, and administrative activities to support the delivery of programme deliverables including secretariat duties
- Providing support to Deputy Project Manager(s) / Lead Project Manager as and when project demand requires
- Undertaking various governance and assurance support tasks and attending meetings with team members as required. Ensuring that actions are tracked to completion and decisions are captured in the decisions log
- Managing and supporting project controls such as project performance reports.
- Supporting in finance related activities such as raising PO’s and keeping trackers updated
- Managing and engaging with a wide range of internal and external stakeholders.
- Supporting the Delivery team with a ‘can-do’ attitude and willingness to recommend ways to simplify/streamline current processes.
Responsibilities could be subject to change and the jobholder will need to be flexible to meet demands within the wider team.
Working Patterns
Due to the business requirements of the role, it is only available on a full-time basis.