Macmillan Information Support Worker - Maidstone

Job overview

We are looking for a dedicated and compassionate Band 4 Macmillan Information Support Worker to join our team at Maidstone Hospital, Kent Oncology Centre Macmillan Hub.

In this role, you will collaborate closely with the Band 4 Information Support Worker based at the Macmillan Centre in Maidstone to provide essential support to patients and their families. You will also oversee volunteers at the Tunbridge Wells Hub, ensuring smooth and effective service delivery.

Main duties of the job

Although primarily based at Maidstone Hospital, you may occasionally be required to work across sites to cover staff shortages or sickness. We operate a Monday to Friday service but are open to flexible working patterns, as long as service needs are met.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Detailed job description and main responsibilities

Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Interview Date: To be confirmed

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

Person specification

Qulaifications

• GCSE English Language and Mathematics (Grade A-C) or equivalent
• NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses

• Evidence of continued role development
• Willingness to undertake Macmillan learning and development courses

Experience/ Knowledge

• Relevant health or social care experience at Agenda for change Band 3 or equivalent
• Experience of multi-professional working
• Experience in the use of data entry and management
• Evidence of good communication skills both face to face and on the telephone
• Understanding of person centred care

• Understanding of Macmillan Cancer Support and its role across the UK
• Experience in coordinating a designated workload
• Awareness of Improving Outcomes : A Strategy for Cancer and other national cancer policies
• Knowledge of relevant cancer treatment, interventions and terminology

Skills

• Able to use own initiative
• Effective organisation skills
• Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
• Good observation skills

• Ability to write reports and IT skills

In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.

We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Good luck! We look forward to welcoming you to our exceptional team!