Customer Care Representative
You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.
Your New Role
You will be joining a highly professional, friendly and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks.
You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery.
Required Experience;- Experience of using a CRM or ordering system
- Experience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via email
- Proven experience of handling telephone-based customer queries
- Experience of working under pressure and with deadlines
- Experience of team work and being able to work collaboratively with others
- Articulate, polite and conscientious phone manner
- Able to learn complex software systems effectively and efficiently
Working extended hours are eligible for overtime/enhanced pay.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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