Lead EPR Support Analyst

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Previous build and configuration experience of Oracle Millennium/CapMan/Careview Dashboard applications is essential for this post

Previous applicants need not apply

Main duties of the job

The Lead EPR Support Analyst will:

• Maintain an excellent detailed knowledge of EPR to an expert level to be able to respond to and advise on all aspects of the systems for end users.
• Maintain and develop the Electronic Bed Management System and EPRs in accordance with the Trust change process by making build and configuration changes
• Ensure that upgrades are successfully delivered.
• Ensure business continuity plans are in place.
• In conjunction with Service Leads develop service specific Standard Operating Procedures (SOPS).
• Act as an advocate for the EPR system and champion its importance.
• Ensure service levels are adhered to.
• Effectively monitor the EPR supplier.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

The post holder will provide clinical system application level technical support for acute and community end users.

The post holder will provide applications support and the development of the EPR including the ‘day to day’ account management of the EPR account relevant to the specific Trust site.

In conjunction with the Systems Team Manager, the post holder is responsible for developing excellent working relationships with both external and internal partners.

The post holder will have responsibility for ensuring that Change Control Procedures are followed and the Requests for Change (RFC’s), and other documents are kept up to date and RFC’s are submitted to the Change Control Board.

The post holder is responsible for the technical support of the Acute and Community EPR system, Electronic Bed Management System and Clinical Portals, having overall responsibility for the provision of a comprehensive support service which allows staff to use key systems proficiently and effectively, providing expert specialist advice.

The post holder will assist with and support the service redesign workstreams and be responsible for ensuring that systems are changed to meet new requirements and will require the post holder to explain complex technical issue to a wide range of Trust staff.

The post holder will negotiate with third party supplier teams on the timing and implementation of system configuration Service Request updates and communicate these to the Trust.

The post holder will ensure that system upgrades are successfully implemented, project managing small scale upgrades and acting as the implementation lead for large scale upgrades which are project managed by the IT System Support Manager.

The post holder will ensure that implementation plans meet new service requirements.

The post holder will manage and action the resolution of incidents, problems and change requests in their own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information from the Systems Team Manager and Senior integration and solution Architects when necessary.

The post holder will manage the escalation and monitoring of incidents and requests reported to external agencies, suppliers and contractors ensuring that appropriate minimum data sets are submitted correctly, and full communication of call progress is maintained in a timely manner.

The post holder will assist in the maintenance and continuity of systems and help with specialist technical functions as required.

Person specification

Qualifications and Training

• Educated to Post Graduate level or equivalent experience
• Evidence of continuous personal and professional development

• ITIL Foundation

Experience

• Significant experience of working in the Health Service
• Significant experience of leading large-scale programmes with multiple internal and external stakeholders
• Significant experience of leading organisational change
• Designing and delivering IT related training courses and programmes
• Significant experience in relation to Cerner configuration and build

• Experience in relation to Community EPR configuration and build and the HIE
• Cerner build qualifications

Knowledge

• Microsoft Office
• Advanced keyboard skills
• Good customer care attitude
• Cerner build experience
• Ability to work autonomously to analyse processes and implement developments
• Ability to act independently to implement change
• Good problem solving and negotiating skills
• Ability to deal with complex and conflicting issues
• Proven Ability to communicate effectively with health professionals on different levels
• Proven Ability to express complex issues both orally and in writing in an easily understood manner for a range of audiences.
• Ability to deal with conflicting views from service users Ability to supervise and motivate staff

• Knowledge and experience of large system deployments within a healthcare environment.
• Knowledge and experience of healthcare

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.