[ref. a15874722] Ward Clerk

Job overview

Are you looking for an exciting and interesting role, working with a multi-disciplinary team who are committed to delivering high quality and safe patient care? If you are motivated, dedicated, passionate and looking for a new challenge to enhance your personal and professional development, then we would love to hear from you!

We are a 36 bed elective and emergency Urology Ward, we offer great development opportunities for you to flourish within this role, as well as career development. We have a strong team, who will support you to develop and gain excellent experience in delivering compassionate and safe care.

• To file all patient information accurately in health records.
• Answer the telephone in a courteous and timely manner.
• Ensure accuracy in giving and receiving messages.
• Booking patient transport.
• Making outpatient appointments.
• Chasing investigations.
• Collecting health records, patient results and pharmacy items.
• Dealing with ward mail and other correspondence.
• Co-ordinate the ordering of NHSP staff at the discretion of Department Manager and Deputy.
• Other clerical duties such as photocopying and faxing.
• Assist with maintenance or stores and equipment with careful stock control.
• To greet patients with a welcoming and informative approach.
• Develop and maintain effective working relationships with all members of the team.
• Ensure all patients are treated in a kind and courteous manner.
• Maintain patient confidentiality at all times.

Working for our organisation

We are one of the largest hospital trusts in England, with five

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

Person specification

Qualifications

• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
• Good standard of numeracy & literacy

• NVQ Level 2 Administrative Qualification

Skills and experience

• Previous clerical experience
• Work under pressure and to tight deadlines
• Computer literate - Knowledge of Microsoft Office packages e.g. Word, Excel, etc
• Excellent verbal, written and numerical skills
• Strong interpersonal skills

• Knowledge of NHS systems, including Allscripts
• previous knowledge and experience of computers and systems

Knowledge

• Understanding and knowledge of Data Protection

• Knowledge of care pathways
• Previous experience with NHS data bases

Other Requirements

• Upholds and models the Trust value and behaviours.

• To be aware of and adhere to the Trust’s Vision, Mission and Values

Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/

Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.

To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.

We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.

We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.

We operate a no-smoking policy on all our sites and grounds.

You can search for and apply for roles directly on our website.

By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.