Administration Project Support Worker

Overview:

Believe in People?

The best people have one thing in common.

They care.

Change Grow Live are a national charity dedicated to the belief that we can make a difference to lives of the people using our service, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Our service is looking to recruit a Administration Project Support Worker to become valuable member of our Hastings team.

If you're ready to be part of a team that embodies our core values are ‘Be open, be compassionate and be bold’ then we have an exciting position for you.

Together, we come together to provide comprehensive support to individuals accessing our services.

Full Time Salary Range: £23,497.50 - £23,685.20 (pro rata for part time hours)

Responsibilities:

About the role:

• First Point of Contact: Ensure that telecommunications from service users, public enquiries, external agencies, and CGL staff are dealt with promptly, professionally, and courteously
• Inital Screening: Undertake initial screening for risk level, crime, and abuse type of referrals and

• System Support: Support with systems to ensure the targets and aims of the project are met, and

• Communication: Maintain communications for lone workers on outreach appointments, to ensure

• Appointment Coordination: Day-to-day appointments of staff, ensuring a high and effective

level of communication.

• Office Skills: Knowledge of general office procedures and minute-taking experience.
• IT Proficiency: Skilled in word processing, Excel spreadsheets, and data entry.
• Interpersonal Skills: Effective interpersonal skills and a willingness to work flexibly as part of a team.
• Confidentiality: Ability to maintain confidentiality and respond appropriately to requests for assistance.
• Communication: Confident and effective verbal and written communication skills.
• Professional Attitude: Empathetic and non-judgmental attitude toward those accessing our service.
• Team Player: Ability to work flexibly as a team member.

• Annual Leave: 25 days holiday (+ bank holidays), increasing annually for first five years.
• Wellness Support: Paid 'Wellness' hour each week, a 'Wellness' hub, and Employee Assistance Program.
• Pension Scheme: Contributory pension scheme.
• Benefits: Discounts for shopping, cinema, holidays, etc.
• Supportive Team: A friendly and supportive working environment.
• Career Development: Training, development, and progression opportunities.
• Referral Scheme: Refer a friend and benefit from our scheme.

Join us at Change Grow Live, where together, we'll create a supportive and inclusive environment where everyone can thrive and make a difference.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Please note, if you have not heard from us within 10 days of the closing date, your application has not been shortlisted on this occasion.

INDHP

Salary Range (pro rata if part time): CGL points 17 to 19 (£23,497.50 - £24,466.99)

ILW / OLW /Fringe: N/A - Outside London Weighting Area

Closing Date: 30/9/2024

Deborah King Email: debbie.king@cgl.org.uk | debbie.king@cgl.org.uk | 07739893869

 : This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.