Quality and Safety Administrator
Job overview
Are you passionate about improvement?
Do you have real enthusiasm for patient safety?
An exciting opportunity has arisen to join Yorkshire Ambulance Service NHS Trust and play a supporting role in helping to improve the services we offer to our patients and our people.
We are currently seeking a Quality and Safety Administrator to play a key role in the Quality Improvement Team, which is part of the wider Quality and Professional Standards Directorate.
This is a temporary role to cover a period of maternity leave.
The post is 37.5 hours per week and will be shared across the home team (Quality Improvement) and the incident reporting function within the Safety Team.
We operate through a hybrid working model, therefore there is an expectation that you will attend Yorkshire Ambulance Service NHS Trust HQ on a regular basis.
Main duties of the job
The post primarily supports the work of the Quality and Risk functions, dealing with:
- Quality Improvement
- Patient Safety Incidents
- Data Quality Management
- Staff engagement
- Answering incident report calls
- Call quality checking
- Service to Service incidents and Quality Alerts
And many other varied administration requirements across the wider team.
You will be responsible for administrative tasks within the Quality Improvement Team, including tasks surrounding the team's training programme, multi-function improvement workshops and staff improvement ideas and projects.
You will also work with colleagues to answer all incoming calls and emails to the incident reporting function in a timely fashion, ensuring incidents are correctly logged on the Datix database and enquiries accurately redirected.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:- Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
- 27 days annual leave, increasing to 33 with service.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms etc.
- Car lease and other salary sacrifice schemes.
- Dedicated employee assistance and counselling service.
- Opportunities for research participation, career progression and ongoing development.
- Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! [...]
Detailed job description and main responsibilities
We are seeking someone who has a passion for quality improvement, enthusiasm for patient safety and who has excellent organisational and time management skills. An understanding of the NHS would be beneficial but is not essential.
Please refer to the job description for main duties and responsibilities.
Person specification
Skills
Essential criteria- Excellent written and verbal communication skills
- Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
Qualifications
Essential criteria- English GCSE grade C or equivalent
- Mathematics GCSE grade C or equivalent
- Level 3 Qualifications e.g. A level, NVQ3, BTEC certificate or diploma or apprenticeship or equivalent experience
Experience
Essential criteria- Significant experience of administration and office routines
- Experience in use of Datix database system
- Experience of handling confidential information
- Understanding of NHS and local partner organisations