Helpdesk Administrator
Overview:
Care. Initiative. Pride. We see more than just high standards.
Helpdesk Administrator
Location :Glasgow, G40 3AP
Working hours: Monday - Friday, 37.5 hours per weekContract: Full Time - Permanent
Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe.Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Cleaner, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe.Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Helpdesk Administrator, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
Your new role:
What you’ll do:
- Raise purchase orders for operational staff to ensure no delay to operations due to awaiting parts
- Liaise with the Finance/ Accounts team for managing queries to invoices
- Chase purchase order details from engineers feeding back to management any repeat offenders
- Order office materials when required, maintaining sufficient stock in the Facilities Support Centre
- Manage all FSC property-based POs and invoicing (eg. monthly rent, data etc)
- Maintain office noticeboard, including showcasing business updates
- Maintain a level of understanding of key contracts & processes
- Assist FSC Helpdesk Manager with mailbox management
- Build knowledge of various areas of RFM through visits to other sites
- Additional Admin duties as and when required
What you’ll need:
- Strong communication, analytical & numerical skills
- Excellent Microsoft Office skills, particularly Teams, PowerPoint & Excel.
- The ability to prioritise based on a good understanding of Commercial activities
- Excellent time management, with the ability to effectively manage their own workload and communicate confidently and openly with others
- An approachable and flexible working style
- The ability to build relationships and work collaboratively with a variety of different teams
Who we’re looking for:
Administration duties in the Facilities Support Centre (FSC) to assist in the provision of effective support services to both internal and external customers in Robertson. The FSC Admin Support Assistant will engage with all colleagues in the FSC function to drive standardised and timely support activities to help produce and maintain an efficient and effective service.
What's in it for me:
Working the Robertson Way
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…
We listen
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
We are professional
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
We take responsibility
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
We are determined to succeed
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
We are one team
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
What’s in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits, including 33 days annual leave (pro rata for part time positions), a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras.These include our Cycle to Work Scheme, discounts at restaurants and cinemas with Hapi Rewards, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.
When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Apply now
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.
INDAR