[ref. i91030502] Customer Service Supply Chain Advisor - Bournemouth

Our client is looking for an experienced Customer Service Supply Chain Advisor to join their team and provide exceptional service to both UK and international customers.

This is a hybrid role with 2 days per week needed in the Bournemouth office with free parking and offers an excellent benefits package and progression opportunities.

In this fast-paced role, you will play a key role in fostering positive relationships with customers, ensuring their orders are processed smoothly and resolving any issues promptly. This role requires excellent communication skills, strong attention to detail, a proactive approach to problem-solving and a strong commitment to delivering a seamless customer experience.

Proficiency in SAP and an ability to quickly learn new systems is essential.

Key Responsibilities:

• Enter customer orders into the system, ensuring electronic orders are processed accurately and without errors
• Coordinate with warehouses to ensure timely and correct processing and shipping of orders, while resolving any delivery issues or missing paperwork promptly
• Manage consignment stock orders, ensuring they are processed on time and escalating any issues as needed
• Proactively assign stock to customers when supplies are limited and keep customers informed of any order or product-related issues
• Collaborate with the finance team to resolve billing and product-related issues.
• Ensure customer orders are processed on time by confirming product dates before shipment
• Assist with month-end tasks by closing out inventory transactions and ensuring all orders are correctly processed
• Work with the planning team to set up new products and orders in the system and track any delivery service provider issues in the warehouses

Experience Required:

• In-depth knowledge and experience supply chain, warehouse operations and transportation, ideally in the in FMCG sector
• Proven track record of managing the supply of imported products (both locally and internationally sourced) while overseeing product life cycles
• Experience working with major UK retailers and clients, consistently meeting KPIs related to customer service, supply chain and business objectives
• Strong interpersonal and communication skills, with the ability to build collaborative relationships quickly
• Exceptional organisational and prioritisation skills, with the ability to thrive under pressure and meet tight deadlines
• Advanced proficiency in Excel and experience with SAP and the ability to quickly learn new systems

If you are looking for an opportunity to work for a company who really do value their staff and would like to know more, please apply now!