Order Entry Specialist
Order Entry Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with grade
15
This position reports to
Order Handling Team Lead
Your role and responsibilities
In this role, you will have the opportunity to be responsible for resolving a wide range of customer issues ranging from the straightforward price and availability questions to, investigation and resolving of invoicing and credit note issues.You will work closely with the customers utilizing the necessary tools and adhering to Service Level Agreements (SLAs). This role will involve a KPI around entering orders of approx. 250 lines per day.
The work model for the role is: Hybrid, working 2 days a week in our Coventry site and 3 days working from home. #hybrid
This role is contributing to the Electrification Smart Buildings Division in the UK.
You will be mainly accountable for:
- Ensuring proactive communication with customers and internal functions such as Sales Engineers, Inventory, Customer Service, Product Managers, Technical and Accounts to guarantee customer satisfaction by providing relevant information
- Securing clean order entry as per the relevant requirements, including Prices/Discounts/Netts, pack quantities, dates, customer, and company data, etc., enabling seamless order execution in the system.
- Owning and resolving invoice disputes, debit notes and managing queries
- Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility such as SAP and Salesforce and Esker.
- Previous experience of Order Handling & Fulfilment working in a fast paced, transaction-based business.
- Communicate with customers in a professional and clear manner, both written and verbal.
- Able to complete work with accuracy and attention to detail.
- Ability to manage time and workload effectively.
- Good literacy and numeracy skills.
- Flexibility: we have hybrid work options, make the best out of them!
- Learn from highly experienced, genuine, and caring colleagues – people who are committed to helping you achieve your personal and professional goals.
- Enjoy a supportive and solution driven team environment
More about us
For the 5th consecutive year ABB is recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.
ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for
any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications.The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies.