IT Infrastructure Manager (Server and Storage)
Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An exceptional opportunity has arisen for an IT Infrastructure Manager specialising in Server and Storage to lead our team that has day to day responsibility for the core server and storage infrastructure and related platforms. These include technologies from Microsoft, VMware, Cisco and Dell.
The post-holder will provide leadership to a team of senior engineers, ensuring the delivery of high quality IT service. This is a fantastic role where you will need to have a high degree of energy, enthusiasm and be commitment to succeed. The role is a brand new role and will require flexibility and creative thinking skills to relentlessly contribute towards making a truly great service.Candidates must be able to build and maintain good relationships with those around them at all levels of the business. A pre-requisite is the ability to communicate and present effectively to stakeholders up to Director Level.
Candidates must have demonstrable experience of ITIL processes along with experience managing a senior IT infrastructure team. For more detailed information please see the attached Job Description and Person Specification.
Main duties of the job
Duties will include but are not restricted to:
Maintain a deep technical knowledge of VMware VCF product suite, Dell VXRail and Isilon, CommVault Backup and Hyperscale, Cisco UCS and Microsoft products including Windows Server, Active Directory, Certificate Authority, SQL Server, IIS.
Ensure that the Server and Storage team delivers services to the agreed service level targets, management tools are best maintained and configured to manage and update platforms and that the team delivers to committed tasks by working closely with Project Managers.
Taking ownership of Incident Management and Problem Management processes, ensuring that High Severity Service Incidents are managed effectively and to conclusion.
Develop and implement Key Performance Indicators (KPIs) in line with defined Service Level Agreements (SLAs).
Develop and implement Continual Service Improvement Plans (CSIPs), with a focus on prevention rather than fix.
Embed the principles of shift-left strategy within the team to ensure repeatable and controlled workload is moved to the lowest cost point. Ensure the team work to move activities, tasks and knowledge to the service desk or self-service where appropriate to drive efficiency and customer satisfaction.
Ensuring current and future requirements are met with regard to system performance, capacity and security. Working with the strategy team and governance boards to ensure that server and storage platforms are developed in line with needs of the Trust.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Informatics Directorate is responsible for developing the Trust’s Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high quality information and records to support patient care, clinical governance and performance management.
The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.
Supporting over 20,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has a number of mature service management processes in place which operate across the Departmental structure.A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria- Masters degree in a relevant IT related field and/or significant experience in one of: o IT Architecture o Solution Architecture o Security Architecture OR Degree or equivalent in a relevant IT-related field and/or significant experience in two of: o IT Architecture o Solution Architecture o Security Architecture o System Design o Implementation of Large IT Projects
- MCSE Certification
- ITIL 4 Managing Professional
- PRINCE2 Agile Practitioner
- Relevant management qualification
- Evidence of on-going personal and professional development (study or alternative)
- Further ITIL Training
- Microsoft/Unix/Linux System Administration
- VMware such as VCAP or VCDX
- Cisco such as CCNP
- Security such as SSCP
Experience
Essential criteria- Technical lead role in delivery of infrastructure or business solutions across multiple projects
- Management, maintenance and strategic development of enterprise IT infrastructure technologies, which are architected for high-availability and are performant
- Validation of supplier designs
- Significant experience developing IT related policies, processes and procedures and technical standards, proposing changes where suitable that are relevant to the server and storage infrastructure of a large organisation
- Experience of supporting and installing Microsoft products and operating systems along with deployments and upgrades across a large organisation
- Experience of virtualisation platforms including VMware and Microsoft along with Cloud such as AWS and Azure
- Migration between different server and storage platforms
- Significant experience of IT Support, which must be at third line level and include specialised experience of server and storage platforms in a large organisation
- Analysis, investigation and resolution of complex IT queries and issues/problems e.g. system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware, unusual data trends
- Significant experience of backup and recovery processes in a large enterprise
- Significant experience working with software asset management and hardware reporting tools.
- Responsible for expensive IT equipment and software
- Contribute to business case development and procurement of software, hardware and services
- Experience of server and storage design, installation and configuration
- Experience of collaborative and team working practices
- Relationship management with colleagues, customers and vendors
- Production of strategic roadmaps and solutions
- Identifying emerging trends and developing product and capability roadmaps
- Experience of collaborative and team working practices
- Practical experience of staff management and of developing the capabilities of a team and of staff outside own direct line management
- Recruitment and selection experience
- Significant vendor and contract management experience
- Software license management
- Management of financial budgets
- Experience of software application packaging and deployment products
- Understanding of mainstream scripting languages such as PowerShell
- Programming in languages such as C# and JAVA
- Experience of working with ITIL and Service Management processes.
- Experience of working on multiple concurrent IT Projects and Project Management.
- Training other IT staff and delivering training in own specialism
Skills and Knowledge
Essential criteria- Management and Leadership skills
- Managing people with differing attitudes and behaviours
- Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations
- Demonstrate effective written and verbal communication skills.
- Produce timely, accurate written/electronic records and documents
- Demonstrates work process to other members of IT Services within own work area
- Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation
- Ability to evaluate and interpret technical information for communication to a wide audience
- Ability to work unsupervised in a pressured environment
- Ability to react quickly to challenging situations
- Advanced keyboard skills
- Good leadership skills
- Ability to determine realistic deadlines and to manage deadlines for others
Personal Qualities
Essential criteria- Able to communicate across all levels to service users both verbally and in written form
- Demonstrates an analytical and logical approach to problem solving
- Commitment to continual personal development with an ability to maintain skills set through further training
- Interpersonal Skills
- Self-Motivated
- Methodical and systematic in approach to all aspects of work
- Organisational skills with attention to detail
- Creative Thinking
- Able to demonstrate behaviours consistent with Trust Core Values
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
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