[ref. b64296217] Guest Experience Team Member - Birmingham
What you'll bring to the team:
Calling all chocolate lovers! 🍫
Are you ready to join the team at Cadbury World and create chocolatey memories that’ll last a lifetime? We’re on the lookout for Guest Experience Team Members to join our Front of House Operations team!
You'll be the face of our chocolatey wonderland. From managing attraction queues to chatting with guests over the microphone, you’ll make sure every visitor leaves with a sweet taste in their mouth (and a chocolate bar in hand, of course!). You'll keep everything running smoothly, taking care of our equipment and ensuring everything is in tip-top shape.
But that’s not all! You’ll be obsessed with making our guests’ experiences extraordinary. You'll treat each guest like royalty, making their visit feel as special as a chocolate fondue fountain. With a deep knowledge of our products, you’ll encourage guests to join in on activities, grab a photo, and even explore all our other exciting Merlin attractions!
We’re offering 10 and 20-hour minimum guaranteed contracts, which increase up to 40 hours per week during peak times and school holidays. This is your chance to work somewhere extraordinary – and we offer shifts every day of the week between 8:45am and 7pm.
Recruitment Process:
- Step 1: A fun pre-recorded video interview (no pressure – you’ve got this!)
- Step 2: In-person interviews on 30th January
- Start Date (if successful): 6th or 8th February
Qualifications & Experience:
- Experience in a fast-paced customer service environment
- An outgoing personality and a passion for delivering a chocolatey awesome experience
- Health and safety conscious – we like to keep things fun AND safe!
- Confidence in talking to groups with a microphone (you’ll be the voice of Cadbury World!)
- Proficient in English with good eyesight and hearing (contact lenses, glasses, or hearing aids are welcome!)
- A sense of fun that’s as sweet as chocolate itself!
Benefits:
Alongside becoming an expert in exploring and playing with chocolate, you’ll also receive:
- Monthly bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Ready to dive into the chocolatey fun? Apply now and join the world’s most exciting team!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £11.54/Hr.