PTS Operations Team Leader

Job overview

Would you like to be part of a team delivering an invaluable service to the patients within North Yorkshire?

Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?

We are currently recruiting for a permanent, full time PTS Operations Team Leader to work within a geographical area of PTS as part of the local management team in Northallerton.

Previous applicants who have been unsuccessful at interview may not re-apply within 3 months of the interview date.

Main duties of the job

To monitor and supervise the performance of PTS staff ensuring the delivery of high quality service standards to the trusts commissioners and patients.

Responsible for the treatment, care and safe transportation of patients, carrying out those responsibilities in a reliable and professional manner whilst adhering to the polices and standards inherent within the trust

Supervise staff in all aspects of their work on stations and with patients and in relation to maximizing efficiency, including monitoring turnaround times of crews.

Establish constructive relationships with colleagues, staff at hospitals and patients.

Continuously seek ways to bring ways to bring about performance improvement through teamwork in the PTS service.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

Detailed job description and main responsibilities

For full details of the main responsibilities please see the job description and person specification.

Person specification

Essential

• Level 2 entry requirement e.g. 3 GCSEs grade A*-C or NVQ level 2 or equivalent management experience
• Use of initiative to solve problems
• Previous experience of a similar role or an in-depth understanding of the demands and challenges of working in a Patient Transport Service
• Knowledge and experience of using computer software, e.g. Microsoft Outlook, Microsoft Word etc. and bespoke software to manage patient information and plan resources
• Medically fit to undertake role

• Experience of managing staff and leading a team
• Leadership or Management Qualification