Assistant General Manager- UCLH Private Healthcare
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Job overview
An exciting opportunity has arisen within the Private Healthcare service to appoint an Assistant General Manager. This role will provide operational support and responsibility to a variety of services across UCLH.
Following approval of a private patient strategy by the Trust Board in December 2018, UCLH has ambitious plans to develop its private patient services and improve processes to support patient care and significantly increase income. This post is a great opportunity to join the Private Healthcare team, working alongside clinicians and patients to provide high quality care.
Reporting to the General Manager for Private Healthcare, the post holder will be responsible for ensuring that services are efficiently and effectively run within the department. This will be achieved through robust human resource, financial and performance management initiatives, in addition to leadership of change management programmes to achieve improvement in process and patient outcomes.
Main duties of the job
This role will work closely with clinical staff and managers across the trust to ensure the effective delivery of private patient services, focusing on quality, ease of access, responsibility for administrative processes/ teams, capacity planning and delivering convenience to all customers, including private patients and referring consultants.
To be successful in this role you will be a highly self -motivated individual who is able to plan and organise their own workload without supervision and make decisions independently. The applicant must have significant experience in a healthcare environment, with the ability to lead and manage administrative teams, in addition to having excellent communication and leadership skills.You will also need to demonstrate experience in providing excellent customer service to patients within a professional, can-do attitude, alongside understanding the expectations and service standards of private care.
This is a role that is both demanding and challenging, but also highly rewarding, with the chance to enhance your skills and career in a developing area of a high profile and successful NHS trust.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust- In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Knowledge and Qualifications
Essential criteria- Degree and/or an appropriate professional qualification or equivalent.
- Masters level qualification or equivalent specialist knowledge acquired by experience.
Experience
Essential criteria- Previous managerial experience in a large and complex organisation preferably within the NHS.
- Proven experience analysing and interpreting performance data.
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff.
- A proven record of success in managing change while also developing and maintaining high standards of quality.
- Experience of working unsupervised without close management.
- Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
Skills and Abilities
Essential criteria- Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working.
- Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels.
- Excellent negotiation and persuasion skills.
- Ability to meet deadlines and complete tasks within agreed time scales.
- Project management skills.
- IT literate: proficient in the use of word processing and spreadsheet packages.
- An understanding and experience of staff and organisational development.
Other requirements
Essential criteria- An ability to demonstrate in- depth knowledge of current thinking and policy affecting health and public sector.
- Knowledge of equalities issues and strong commitment to the promotion of equality in employment.
- Experience of service redesign and development.
- Experience of effective management of budget.
- A proven record of success in managing operational change while also developing and maintaining high standards of quality.
- Experience of leading and supervising a team.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
Responsibilities towards promoting Equality Diversity and Inclusion
Essential criteria- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities.Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.