IT Business Systems Support Analyst (Contract) - Oxford

Your new company

This is an exciting opportunity to join the Applications and Systems Support team at a local governing body and provide essential cover to the team during a systems upgrade project. There are two vacancies available in the team with an initial contract length running for 3 months.

Your new role

As the successful candidate, your responsibilities will include:

• Develop and Enhance Support Services: Continuously improve a secure, efficient, and effective business application support service by leveraging current best practices and guidance to ensure uninterrupted access and reliable assistance.
• Optimise Reporting and Data Quality: Establish and maintain a dynamic reporting environment that delivers targeted analytics, meeting statutory requirements and promoting high data integrity.
• Customer-Centric Analysis and Advisory: Engage with customers to understand their needs, gather relevant data, conduct in-depth analysis, and recommend actionable solutions to maximise the effectiveness of business applications.
• Operational Problem-Solving and Improvement: Identify and assess operational challenges and opportunities, then contribute to strategic enhancements that align with customer needs and organisational objectives.
• Ensure Application Security and Compliance: Implement rigorous security controls and safe working practices, continuously monitoring system integrity and data quality to uphold confidentiality, integrity, and availability.
• Drive Change Control and System Integrity: Develop and enforce robust testing and release management processes while maintaining comprehensive documentation of support, system administration, and change control procedures to protect business continuity.
• Coordinate Projects and Third-Party Engagements: Serve as a business application specialist by supporting project implementations and coordinating with third-party suppliers to resolve issues and enhance system functionality.
• Proactive Performance Monitoring and Maintenance: Utilise advanced management tools to monitor performance metrics and perform essential maintenance tasks, ensuring optimal application performance.
• Foster Continuous Learning and Knowledge Management: Keep up to date with the latest developments in business applications, related software, and underlying infrastructure, and support training initiatives to build user competency.
• Collaborate for Continuous Process Improvement: Work closely with operational and Information Management teams to define reporting requirements accurately and implement enhancements that drive improved service delivery.

What you'll need to succeed

To be the successful candidate you will need:

• Strong experience working with Liquidlogic EHM, LCS and LAS is essential
• Experience in the support and maintenance of at least one core business application and providing customer support in an IT Service environment
• Knowledge of data quality standards
• Experience supporting the implementation of service improvement
• Strong internal stakeholder management skills
• Excellent communicator

What you'll get in return

As the successful candidate, you will receive:

• £300-450 daily rate
• Fully remote work pattern
• 3-month contract with possibility to extend
• Opportunity to network internally within a large organisation with the potential for future contracts
• L&D opportunities

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #4679467 - Paul Emery