IT Back Office Analyst | Milton Keynes University Hospital NHS Foundation Trust
IT Back Office Analyst
Department: IT
Band 5 £29,970 - £36,483 per annum
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
We currently have an opening for an IT Back Office Team Analyst to be a part of the Trust’s Back Office team. You will be an integral part of a team that provides technical, configuration and testing support across the full range of the Trust Electronic Patient Record (eCare) to most trust staff and to external organizations.Support is currently provided via phone, email, and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. There may be occasions when visits to the hospital site are required.
To be successful in this role you will need to have knowledge of the Oracle Health suite of applications used in eCare. In depth experience of using Millennium configuration tools and/or recent and relevant experience of maintaining, configuring, and developing a major clinical support system, PAS or EPR would be an advantage.
You will be flexible in approach, tenacious, a good team player and have an eye for detail.
Please note that there is a requirement to participate in an On Call Rota – this includes evenings, weekends, and bank holidays.
If you are keen to work in a friendly team of like-minded professionals, then please apply now.
Interview Date: 28th November 2024
The post holder will provide IT Back Office support services to all staff covering the Trust’s existing Patient Administration (PAS) / Electronic Patient Record (eCARE) system and the mainstream IT systems and technologies deployed around the Hospital campus.
The post holder will require a good understanding of the needs and requirements of the user community together with an in-depth knowledge of the operation and configuration of the Trust’s currently deployed PAS / eCARE system to ensure that it supports the Trust’s business processes and objectives on an on-going basis.Expertise on the current PAS/eCARE will have been gained through direct experience and attendance on mandatory technical training programs as approved by the software vendor and where applicable the associated NHS governing body.
The post holder will also be required to configure, test, and assist in the deployment of any PAS/eCARE system upgrades that the business needs to implement ensuring that system integrity and availability is not compromised at any time.
In addition, the post holder will require an understanding of the current systems and processes in use throughout the Organisation and be able to support other IT support groups in their use.
In support of these core activities the post holder will be expected to develop and maintain operational procedures and implement system rules and policies to ensure systems continue to always operate effectively.
'They have the highest score in the "We work flexibly" theme, scoring 6.86 out of 10.' (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
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The IT Back Office Analyst will assist in any new system implementation projects required by the Trust where there is a need for Back Office services to support these systems.
Main duties and responsibilities
Communicate and liaise with all departments as required across the Organisation and develop close relationships with other eCare/PAS support groups which include but is not limited to the eCARE development team, IT project team, eCare Training team, the Registration Authority, and the Information team.
Ensure that any logged incidents, problems, and changes are registered on the local IT Service Desk system and that these incidents, problems, and changes are monitored through to closure to the satisfaction of the affected user, department, or the business.
Participate in meetings relating to the PAS / eCARE systems development, maintenance and implementation plans and activities where these relate to the Back Office function. Meetings will typically involve both internal staff and external NHS and system support organisations.
Please refer to the Job Description for further Description
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Wednesday 13 Nov 2024