Youth Voice Manager
Job Title: Youth Voice Manager
Reporting To: Head of Youth Engagement
Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)
Contract: Full Time, PermanentSalary: £36,000
Benefits:
Enhanced policies including 25 days annual leave per year, plus public holidays; Company electronic devices; Remote and flexible working; Company Health Insurance; Excellent opportunities for training and career progression.
About The Mix
The Mix is the UK’s leading digital charity for under 25s, reaching over 6 million young people each year.
Whatever issue a young person is facing, The Mix is always there for them - via our website, over the phone
or via social media. Our support is free, confidential, and anonymous and can be accessed wherever young
people are.
We connect young people to experts and their peers to talk about everything from money to mental health, homelessness to jobs, break-ups to drugs and more. No topic is out of bounds, and we are completelynon-judgemental.
The Mix’s mission is to empower every young person to make an informed choice about their wellbeing, whether that’s through our peer-led and moderated community, multi-channel helpline, counsellingservice, crisis support messenger or our range of support content.
We aim to put young people at the centre of everything we do; we use our service data and collaboratewith under 25s to inform every aspect of our services and our wider work. We use youth voice work to share
a platform with young people and put their views and experiences at the centre of the conversation.
Key Responsibilities
Oversee the Youth Voice programme
Oversee the day to day running of The Mix’s Youth Voice programme, ensuring its alignment withThe Mix’s strategy
Lead the management of a database with 500+ young people, overseeing monthly reporting and
data reviews
Cultivate and maintain a safe, inclusive, and engaging environment for active youth participation
Matrix manage a team of dedicated Youth Voice staff leads, providing guidance, support, and
fostering collaboration
Design and deliver Youth Voice training for all staff to equip everyone for meaningful involvement
of young people in their work
Advocate for the meaningful involvement of young people in all aspects of The Mix’s internal and
partnership work from ideation through to evaluation
Collaborate with internal teams and prominent brands and organisations to integrate youth insights
into decision-making processes
Lead Youth Voice projects, emphasising the amplification of young people’s voices while managing
timelines and budgets effectively
Ensure the effective implementation of safeguarding measures in the Youth Voice department, creating safe spaces for participation and maintaining compliance with safeguarding policy
and procedure
Work with the safeguarding team to build a culture of transparency and safety across
the organisation
Possible line management of officers and interns
Design engagement opportunities
Design and implement a wide range of youth engagement opportunities, tailoring approaches toresonate with diverse groups of young people
Work alongside the Senior Engagement and Training Officer to launch new Youth Voice roles as part
of our community strategy, offering training support and taking the lead in ensuring their success in
these roles
Quality assure all session plans and engagement activities across the organisation
Actively work to engage lesser heard groups of young people in our programme
Ensure that all engagement opportunities are accessible, and inclusive of all young people
Community Strategy
Ensure young people are at the heart of The Mix’s youth-led community, across a range of digitalplatforms including social media
Support the community team when needed
Any other duties as required
Person Specification
Essential
A commitment to advocating for young people’s voices and ideas, with a drive to support and createopportunities for them to have ownership of spaces that they use
Experience embedding youth participation frameworks within organisations
Knowledge and understanding of Youth Voice frameworks and models
Experience in group facilitation and an understanding of the co-design process
Experience overcoming key obstacles in embedding youth voice frameworks
Strong written communication and the ability to demonstrate empathy through written word
A clear understanding of digital tools that young people use - including social media
Experience delivering Youth Voice activities
A youth work qualification or equivalent work experience
Excellent organisation and administration skills with high attention to detail
Excellent written and oral communication skills
Experience of working within safeguarding frameworks
Desirable
Experience of recruiting, managing, engaging and retaining volunteersExperience leading a team, either as a senior practitioner or as a line manager
Experience managing projects including budgets
Experience of working in a fast-paced environment with the ability to prioritise your own workload and to manage with competing tasks
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.